Last Updated: August 15, 2024
Find out more about our Social Media Policy here.
We appreciate your support and interest in IVONNE, Inc. ("IVONNE").
As part of our mission to support the cosmetic goals of those we serve, IVONNE, Inc. dba ("IVONNE") uses social media tools to efficiently and effectively communicate with you by providing relevant, timely, and interesting content.
IVONNE's presence on platforms namely Instagram, Facebook, X, Snapchat, TikTok, Pinterest, LinkedIn, Google Business, and others, allows us to connect and communicate with you in a dynamic environment. However, it's essential to set clear terms for this engagement.
By using our social media channels, you agree to the terms outlined below, all of which are subject to change without notice. It is up to the reader to revisit this policy from time to time and to remain apprised of its changes. Your engagement with our channels is also subject to all of IVONNE's policies and terms and conditions, including those set out in this social media policy.
As a Personal Care Service, IVONNE does not provide medical advice at all or provide cosmetic advice through social media. Our social media content is for illustrative purposes only. If you need help finding answers to cosmetic, product or service questions, please schedule a consultation or appointment. We are unable to address service or product-related matters via social media alone. If you have medical questions, please contact your primary physician or Telehealth Ontario at 1 866-797-0000. In case of emergency, call 911.
Posted comments may not originate from IVONNE and therefore do not necessarily represent the views of IVONNE, its partners, agents, employees, owners, providers, or suppliers.
Social Media: For the purpose of this policy, "social media" refers to any network of websites, blogs, or applications where users participate in social networking. This includes, but is not limited to, platforms like Instagram, Facebook, X, Snapchat, TikTok, Pinterest, LinkedIn, and Google My Business.
Use: Use of our social media channels means any interaction with our content or profiles. If you view our account, page, feed, stories, reels, tweets, posts, videos, live streams, view our profiles, tag, mention, like, forward, or engage in any other manner with our social channels, then this policy applies to you.
Endorsement: An "endorsement" refers to any public statement, testimony, opinion, review, like, share, repost, or such other representation made by an individual, group, or entity that expresses approval, support, or preference for IVONNE, its products, services, or brand, or its suppliers. This can be conveyed through various means, including but not limited to, social media posts, comments, reviews, videos, stories, articles, and verbal statements. An endorsement can be explicit, such as directly recommending a service or product, or implicit, such as using a product in a public setting without overt commentary.
Personal Care Service: An establishment primarily engaged in providing personal care services, namely hair care and aesthetic services, hair replacement and scalp treatment services, massage services, diet counseling services, and ear piercing services.
Cosmetic: Any process or product that is used with the aim of improving a person’s physical appearance.
IVONNE is not responsible for clients or social media followers who make cosmetic decisions, including any treatment, service, or product purchases based on social media content alone. The choice to use any cosmetic product or procedure should not be based upon a single social media post by itself but instead result from long-term due diligence and the consultation of various authoritative resources. In addition, IVONNE is not responsible for any client, follower, or social media user who self-diagnoses or self-treats what could be an underlying medical condition or what could inspire any adverse medical or cosmetic condition or injury.
IVONNE is not responsible for any oversimplified interpretation or superficial understanding of cosmetic results in Social Media and makes no guarantees about any of its products or services. Should IVONNE’s receipt of payment in exchange for service or products from a client who incorrectly believes there to be a guarantee shall not place the burden of a guarantee on IVONNE.
IVONNE welcomes the opportunity to provide information on this website and through its social media accounts to its clients, followers, and visitors, as well as the general public. Although every effort has been made to provide complete and accurate information, IVONNE makes no warranties, express or implied, or representations as to the accuracy of content on any of its websites or social media accounts. IVONNE assumes no liability or responsibility for any error or omissions in the information contained in the website or social media or the operation of the website or social media.
IVONNE acknowledges that social media platforms employ extensive methods of collecting, indexing, scraping, and storing data about persons and other entities, not only their direct users. This data collection can be from direct interactions on their platforms and from external sources, both through first-party submissions and third-party data providers.
These platforms may assert their ability to gather information, including personal details, about IVONNE, its clients, suppliers, partners, followers, and anyone else who has any association with our brand, sometimes without prior permission or explicit approval.
It's essential to understand that while IVONNE utilizes social media platforms for its operations and engagement, our use does not signify total agreement or endorsement of these platforms' data policies or terms. IVONNE reserves the right to contest, disagree with, or challenge any practices or terms we find objectionable, all without modifying or ceasing our own use or endorsement of any platforms. We encourage our followers, clients, and partners to be aware of and understand the data practices of any social media platform they use or are associated with.
IVONNE schedules some of its social media content in advance. Given the unpredictable nature of world events, there may be times when our scheduled content coincides with or is posted close to significant or sensitive events that were not anticipated when the content was scheduled. IVONNE understands that in such contexts, our content might be perceived differently than intended.
We want to emphasize that any such coincidences are unintentional and should not be seen as a reflection of IVONNE's stance or sentiments regarding any current events. IVONNE accepts no responsibility for the timing of its content in relation to world events, nor for any misunderstandings or confusions that may arise from such timings. We encourage our audience to view our content in the context it was originally intended – to support and promote the cosmetic goals of those we serve.
IVONNE values the integrity and consistency of its communications on social media. While we strive to provide accurate and timely content, we are under no obligation to remove, retract, or clarify any content once it has been posted, unless required by law or in instances we deem necessary. Decisions regarding the removal, retraction, or clarification of content are at the sole discretion of IVONNE. We encourage our audience to approach our content with an open mind, understanding that the nature of social media involves a dynamic and evolving conversation.
IVONNE acknowledges the significance of world events, policies, social happenings, political movements, and other social movements. However, our decision to comment, support, or engage with such matters on our social media platforms remains discretionary. If IVONNE chooses to comment or participate in discussions related to these topics, we are not obligated to provide subsequent commentary, clarification, justification, or support for our statements or actions. Our engagement, or lack thereof, should not be interpreted as an endorsement or reflection of IVONNE's entire stance or sentiments regarding any specific event, policy, or movement.
IVONNE recognizes the extensive array of social, health, and other issues that exist globally. While our social media platform provides a voice and reach, it does not equate to an obligation on our part to address or engage with every issue. Our primary mission is to support the cosmetic goals of those we serve. While we may choose to highlight or engage with certain matters from time to time, it is not feasible nor within our mandate to tackle the vast spectrum of societal challenges.
We kindly ask our audience to understand and respect our focus and the limitations of our platform.
Posted comments may not originate from IVONNE and therefore do not necessarily represent the views of IVONNE.
These guidelines are drafted to comply with applicable law and will not be applied in a manner that violates your freedom of expression rights under Section 2 of the Canadian Charter of Rights and Freedoms. While we welcome all viewpoints, IVONNE reserves the right but not the obligation to delete any comments or links posted as comments if they contain any of the following:
Repeated violations of these guidelines may cause the author or account controller to be blocked and prohibited from conducting business with IVONNE, or any of its partners or suppliers.
We recognize the 24/7 nature of social media; however, you should expect that IVONNE may only monitor comments and posts during regular business hours.
Please contact us at [email protected] if you have any questions or concerns regarding these guidelines.
External links posted on our social media sites do not constitute an official endorsement on behalf of IVONNE. IVONNE does not control or guarantee the accuracy, relevance, timeliness or completeness of the information contained on an externally-linked site. When you select a link to an external site, you are subject to the privacy and security policies of the owners/sponsors of the external site.
IVONNE values transparency and honesty in all interactions related to our brand, services, and products.
Disclosure of Relationship: Any individual or entity endorsing or promoting IVONNE, whether as a client, fan/follower, business partner, influencer, or any other capacity, must clearly disclose the nature of their relationship with IVONNE. This includes any arrangements where treatments or products are provided in exchange for endorsements.
Mandatory Disclaimer: All endorsements or promotions related to IVONNE must include the following disclaimer:
Disclaimer: Images are for illustrative purposes only. There are risks associated with any cosmetic product or treatment. Results are never guaranteed, and some conditions could return or become worse. Engaging with IVONNE's social media and utilizing their appointments and products are subject to the terms and policies found on its website at www.ivonne.ca
Limitation of Responsibility: IVONNE is not responsible for any endorsements seen online. While we appreciate genuine endorsements, we cannot validate the authenticity or accuracy of claims made in such endorsements. Users are encouraged to exercise discretion and refer directly to official IVONNE sources for accurate information.
Adherence to Other IVONNE Policies: All endorsements, promotions, and related activities are subject to IVONNE's overarching policies, including but not limited to our contest policy. Endorsers should familiarize themselves with all relevant policies to ensure compliance.
Any unsolicited or solicited endorsement of IVONNE, including but not limited to reviews, shares, or mentions, does not establish a formal business relationship between the endorser and IVONNE. Such endorsements do not bind IVONNE to any obligations. Furthermore, endorsers are not entitled to any monetary or other compensation for their endorsements unless there is a prior written agreement explicitly stating such terms.
By endorsing IVONNE in any capacity, the endorser agrees to adhere to these guidelines. Failure to do so may result in actions taken by IVONNE, including but not limited to disassociation or other legal measures.
Endorsements or partnerships with influencers or individuals who exchange their endorsements for monetary compensation, treatments, or product value do not establish an employee-employer relationship between the endorser and IVONNE. Such individuals operate as independent entities, and any arrangements or agreements with them are solely contractual in nature and do not confer any employment rights, benefits, or obligations.
The privacy and personal boundaries of our staff, owners, other clients, and suppliers are of utmost importance to IVONNE. The non-business social media accounts of our employees, owners, other clients, and suppliers are for their personal use and are separate from their professional affiliations with IVONNE.
Engaging with, following, or doing business with IVONNE's official social media assets does not grant any individual the right or entitlement to follow, request to follow, stalk, monitor, or otherwise engage with the personal social media accounts of our employees, owners, other clients, suppliers, or partners. Such actions, especially if they contravene any of IVONNE's policies, will be viewed as a breach of privacy and may result in appropriate actions being taken, including legal measures if necessary.
We expect all individuals and entities interacting with IVONNE's social media channels to respect these boundaries and uphold the principles of privacy and respect.
Each social media platform and site has its own unique Terms of Service. By communicating with IVONNE through social media, you are also subject to the Terms of Service of the host site. For more information, please consult the host site’s Terms of Service.
By posting any content to an IVONNE social media account, whether through a comment or mention, users or authors grant IVONNE the irrevocable right to reproduce, distribute, publish, and display such content, and to use such content for any business purpose without any obligation or royalty to the author or poster.
We do not allow content that infringes on copyright or trademark. Therefore, those who provide comments that include materials they do not own are responsible for obtaining any necessary copyright and trademark clearances for those materials.
We cannot authorize the use of copyrighted materials contained in linked external sites. Users must request such authorization from the sponsor of the external site.
Please be advised that all communication, including images, videos including likeness via our social media channels may be subject to retention and disclosure as public records.
IVONNE employees and contractors participating in social media should remember that all policies and laws apply, including PIPEDA.
For additional information about IVONNE, please visit our official website.
For any questions or complaints in relation to this agreement or any product or treatment you purchase, you may contact IVONNE at the following:
By Regular Mail:
IVONNE, Inc.
0116-320 Queen Street, Ottawa ON K1R 5A3
By Email:
[email protected]
By Phone:
(613) 695-6662
By Social Media:
@ivonneclinic