Reviews

At IVONNE, we value transparent, fair, and good-faith feedback from our clients. In accordance with Ontario's Better for Consumers, Better for Businesses Act, clients have the right to share reviews based on their genuine experiences. IVONNE does not prevent or restrict clients from posting reviews, including critical feedback.

Online review platforms, including the comment sections of organic or promoted posts, are intended to help future clients make informed decisions. To ensure reviews are fair, accurate, and constructive, you agree to the following:

• You will make a reasonable effort to resolve any questions or concerns directly with IVONNE as a first course of action before posting a public review, so that we are given the opportunity to clarify, assist, or correct issues where appropriate.
• Any review you post will be truthful, accurate, and based on your personal experience with IVONNE services or products.
• You will not post misleading, exaggerated, false, or knowingly inaccurate statements, as doing so may violate defamation laws and platform terms of service.
• Reviews must reflect the quality of the service or product experience itself and must not be used as retaliation because you disagree with a clearly disclosed policy that you accepted at the time of booking or purchase (including, but not limited to, refund eligibility, rescheduling requirements, deposits, or satisfaction provisions).
• You will not use reviews—or the threat of negative reviews—to demand refunds, discounts, or other financial benefit not provided for in our policies ("review extortion"), as this is prohibited and may be reported.
• If you believe a policy has been misapplied, IVONNE welcomes the opportunity to discuss it directly and professionally before a review is published.
• You will refrain from posting private, confidential, or sensitive information about yourself, other clients, or team members in any public review.
• Your review should reflect a completed service experience. If your treatment plan, aftercare period, or follow-up process is still in progress, you are encouraged to provide feedback once it is complete to ensure accuracy.
• It is strongly recommended that you provide written comments in addition to any star rating so that your feedback has context and can be addressed constructively.

IVONNE respects your right to provide lawful, good-faith feedback. However, IVONNE reserves the right to respond to, dispute, or report reviews that contain false statements of fact, defamation, harassment, hate, abuse, violations of privacy, or breaches of applicable laws or platform policies.

Personal Health Information and Reviews

As a healthcare and aesthetic services provider, IVONNE is bound by Ontario's Personal Health Information Protection Act (PHIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA). These laws govern how personal health information is collected, used, and disclosed—including in the context of online reviews.

What this means for you:

• You have the right to share your own experience publicly, including details about treatments you received. However, once published, this information becomes part of your permanent digital footprint. Consider whether you are comfortable with employers, insurers, or others potentially viewing this information.
• When writing a review, you may wish to focus on service quality—such as professionalism, communication, cleanliness, and overall experience—rather than detailed medical or treatment information.
• You should never include personal health information about other clients, family members, or any third party in your review.

What this means for IVONNE:

• IVONNE cannot confirm or deny that any individual is or was a client, even in response to a public review.
• IVONNE cannot discuss treatments, outcomes, medical history, appointment details, or any other personal health information—even to correct inaccuracies or defend against unfair claims.
• IVONNE cannot share photos, records, consent forms, or communications, even with the reviewer's identity visible in the review.
• If you include personal health information in your review, IVONNE still cannot reference or acknowledge that information in any public response.

Why our responses may appear limited:

If IVONNE responds to a review with general language or does not address specific claims, this is not evasion—it is a legal obligation. Privacy laws protect you even when you have chosen to share your own information publicly. We take all feedback seriously and encourage direct communication where we can discuss matters privately and in full detail.

If you have unresolved concerns, we encourage you to contact us directly so matters may be addressed promptly and fairly.

Contact Information About This Policy

For any questions or complaints in relation to this agreement or any product or treatment you purchase, you may contact IVONNE at the following:

By Regular Mail:
IVONNE, Inc.
0116-320 Queen Street, Ottawa ON K1R 5A3

By Email:
legal@ivonne.ca

By Phone:
(613) 695-6662

By Social Media:
@ivonneclinic

Updates

• August 26, 2022: Conclusion and Payment provision added.
• December 12, 2024: Replaced with shared Reviews clause for consistency with Service Agreement. Added Ontario consumer protection compliance language.