Policies
Our policies outline the standards and procedures governing the operation of our cosmetic clinic. These policies complement your consumer rights and ensure a professional experience.
We follow Canadian law. These policies are designed to comply with federal and Ontario regulations. If something in here ever conflicts with the law, the law takes precedence — and your rights as a consumer are always protected.
25 policies
Find out more about our Cancellation Policy here.
PoliciesRead our important policy on purchasing and using AlumierMD products and services.
PoliciesRead more about how GST/HST applies to services and products sold by IVONNE to Indians in Canada.
PoliciesOur approach to client feedback, reviews, and satisfaction resolution. This policy outlines expectations for fair, good-faith reviews in compliance with Ontario consumer protection laws.
PoliciesThis policy highlights the importance of identifying contraindications before proceeding with any procedure or treatment at IVONNE, Inc. A contraindication refers to a specific situation where a treatment may be harmful to the client. The policy advises clients to consult a provided chart to understand potential contraindications and use it as a guide to support consultations with IVONNE. However, it emphasizes that the chart alone does not determine a client's eligibility for treatment; this determination can only be made through a professional consultation, either virtually or in person.
PoliciesTerms governing IVONNE gift cards, client wallet credits, prepaid treatment packages, and cancellation credits — including no-expiry rules under Canadian consumer protection law.
PoliciesAt IVONNE, we kindly ask that clients refrain from bringing guests, children, or pets into the treatment areas to ensure a calm and safe environment. Service animals are welcome in accordance with Ontario law and IVONNE’s Service Animal Policy. If you have any concerns or special accommodation requests, please let us know in advance so we can prepare appropriately. We appreciate your understanding and cooperation.
PoliciesFind out more about our Informed Consent Policy here.
PoliciesInkSure® is IVONNE's assurance plan that offers free laser removal if you experience adverse reactions or are dissatisfied with your brows within 180 days. The extended InkSure™ Plus covers additional risks like undisclosed ingredients or medical conditions. Coverage is exclusive to IVONNE and must be selected during booking.
PoliciesVisit www.cdnpay.ca or your financial institution to obtain more information on your PAD recourse and cancellation rights and a sample cancellation form.
PoliciesThe standard terms that apply to every IVONNE offer and promotion, including what qualifies, no retroactive application, no refunds or repurchases to qualify, and no cash value.
PoliciesAt IVONNE, we offer a patch test to minimize the risk of adverse reactions before treatments like permanent makeup, tinting, or laser procedures. The test must be scheduled 72 hours before your appointment and is optional, with clients assuming all risks if waived. Compliance with this policy is required to proceed with treatment, and IVONNE is not liable for any reactions related to the test or treatment.
PoliciesFind out more about our Payment Methods Policy here.
PoliciesFind out more about our Photography Policy here.
PoliciesIVONNE® will match competitor prices within the same area if the treatment uses identical equipment/products and is performed by an authorized provider. Proof of current pricing is required, and the policy applies only to treatments purchased in full and mentioned at the time of payment. Exclusions include online prices, group buying offers, and already discounted IVONNE services.
PoliciesRules and guidelines for the client referral program, including eligibility, anti-gaming protections, and program terms.
PoliciesFind out more about our Refund Policy here.
PoliciesTerms and conditions for the IVONNE Rewards Program including earning, redemption, expiration, and program rules.
PoliciesFind out more about our Scheduling Policy here.
PoliciesBefore scheduling with IVONNE, Inc., review this agreement. It covers terms, limitations, and your responsibilities when booking consultations, appointments, or purchasing products. By proceeding, you agree to these terms.
PoliciesIVONNE’s Service Animal Policy explains how we accommodate clients with service animals in compliance with Ontario law, while ensuring a safe, respectful environment for all clients and staff.
PoliciesFind out more about our Shipping Policy here.
PoliciesLearn about our transparent tipping policy at IVONNE, including why we offer tipping, how tips are distributed, and the choice to tip the owner.
PoliciesFind out more about our Touch-Up and Follow-Up Policy here.
PoliciesFrom November 1 to March 31, appointments outside Ottawa may face fees for weather-related changes within 72 hours. No penalties for cancellations due to unforeseen weather if reported in advance. Ottawa clients face charges for no-shows. Plan ahead and monitor weather forecasts.
Policies6 policies
Find out more about our Conflict of Interest Policy here.
Enforcement & ComplianceFind out more about how our correction policy works, our commitment to providing factual, verified information, and how you can make correction requests to information on our website.
Enforcement & ComplianceThis policy affirms IVONNE, Inc.'s commitment to fostering an environment of respect, inclusivity, and equality, deeply rooted in the Ontario Human Rights Code. It outlines IVONNE’s dedication to creating a safe space for all clients, regardless of their gender, sexual orientation, culture, or religion. The policy also addresses the expectations for behavior within IVONNE's facilities, emphasizing zero tolerance for discrimination. It underscores the importance of open dialogue, cultural sensitivity, and legal compliance in maintaining a respectful and inclusive atmosphere for everyone. The policy also provides guidelines for managing privacy, cultural diversity, and any discomfort that may arise from the inclusive nature of IVONNE's services.
Enforcement & ComplianceThis policy outlines the terms and conditions related to dispute resolution for services or products received through IVONNE, Inc. It provides definitions for key terms like "Client," "Dispute Resolution (DR)," and "Alternative Dispute Resolution (ADR)," among others, ensuring clarity in the process. The policy emphasizes the importance of understanding these terms before initiating any dispute. It also describes the procedure for lodging a complaint or dispute, instructing clients to email their concerns with supporting evidence. Should a client disagree with the proposed resolution, the policy notes that third-party facilitators can assist in the dispute resolution process, with additional resources provided by the Government of Canada for further guidance.
Enforcement & ComplianceRead more about our fact checking policy, and how we qualify our information before publication.
Enforcement & ComplianceRead more about how IVONNE complies with regulations, inspections, and investigations.
Enforcement & Compliance5 policies
How IVONNE uses artificial intelligence to process client data, which providers are involved, and client controls.
Security & IntegrityOur automated integrations with trusted partners ensure real-time inventory accuracy, seamless patient scheduling, secure data handling, and elevated care standards - without the corporate overhead.
Security & IntegrityIVONNE, Inc.'s Financial Entities Policy outlines the terms and conditions for working with financial entities, including banks and credit card companies. It stresses adherence to Canadian laws, data security standards, and the requirement for these entities to maintain a legal presence in Canada. The policy also emphasizes the importance of a thorough selection process for financial partners, ensuring compliance with legal and operational standards.
Security & IntegrityFind out more about our Privacy Policy here.
Security & IntegrityLearn more about our telephone call recording policy here.
Security & Integrity7 policies
The "A.I. and Language Learning Model Policy" for IVONNE, Inc. governs the use of the company's digital content by AI systems, such as Language Learning Models (LLMs). The policy mandates that AI systems must ensure proper attribution, preserve content integrity, respect user privacy, and avoid bias or discrimination. It also encourages innovative collaboration while requiring compliance with legal standards and ethical considerations. Any violations of this policy may result in restricted access to IVONNE's content. The policy is subject to updates and is governed by Canadian law.
Features & CommunicationsLearn about the Ads Powered by IVONNE policy, including eligibility, terms, and guidelines for ad placements. Our program supports businesses with clear rules and flexibility.
Features & CommunicationsRead our communication policy to find more about how we communicate with our clients, social media followers, website visitors, and email subscribers.
Features & CommunicationsThis policy outlines the rules and guidelines for contests run by or in collaboration with IVONNE, Inc. It applies to both contest collaborators (like influencers or brand ambassadors) and participants (such as clients or the general public). The policy covers key areas such as eligibility requirements, the responsibilities of collaborators and participants, and the legal disclaimers involved. It emphasizes the importance of transparency, compliance with legal regulations, and maintaining authenticity in endorsements. Contest details, including start and end dates, prize descriptions, and eligibility criteria, must be clearly communicated. Additionally, it stresses that contest winners must claim their prizes within a specified timeframe, and that all contests must adhere to IVONNE's policies.
Features & CommunicationsFind out more about our Instagram Close Policy here.
Features & CommunicationsIVONNE's Search Engine Policy outlines the terms for search engines to access and index their website content. It requires compliance with directives like robots.txt, ensures proper content attribution, and prohibits misrepresentation. The policy emphasizes adherence to Canadian laws and user privacy. Non-compliance may lead to legal action or restricted access to the site.
Features & CommunicationsFind out more about our Social Media Policy here.
Features & Communications3 policies
IVONNE's Vendor Policy requires vendors to schedule visits in advance—unscheduled visits aren't allowed. Vendors must use official channels for communication and maintain confidentiality. Product demonstrations need prior approval and must comply with Canadian regulations. This policy ensures organized, secure, and efficient vendor interactions.
Procurement & Vendor RelationsThis policy outlines IVONNE®’s expectations for medical device suppliers regarding lifecycle transparency, preventive maintenance, documentation updates, and compliance with applicable regulatory frameworks. It ensures that device servicing, restoration, and inspection standards are proactively managed to support patient safety, regulatory compliance, and long-term capital planning.
Procurement & Vendor RelationsThe standard terms that apply to every quotation, purchase order, delivery and service a supplier provides to us.
Procurement & Vendor Relations6 policies
How donation, prize, and sponsorship requests are reviewed, why treatments and gift cards are not offered as prizes, and how community commitments are decided each year.
GovernanceIVONNE, Inc. values the privacy of current and former employees. Our Employee Reference Policy only provides basic details like job titles and employment dates. We do not offer personal evaluations or comments. All reference requests must be submitted in writing and will only be processed with the former employee's consent, ensuring confidentiality and compliance with legal standards. This policy reflects IVONNE's commitment to integrity and trust.
GovernanceIVONNE, Inc. prioritizes a fair and transparent hiring process, rooted in equal opportunity and compliance with legal standards. Applicants must submit accurate applications through the official careers page, proving eligibility to work in Canada. The policy emphasizes a minimum two-year role commitment, accurate work history, and adherence to non-disclosure agreements. IVONNE values genuine interest and contributions, ensuring all hires support the clinic's high standards and mission.
GovernanceLearn about how IVONNE uses ideas in its clinic.
GovernanceFind out more about our Workplace Harassment and Discrimination Policy here.
GovernanceFind out more about our Workplace Safety Policy here.
Governance1 policies
Find out more about our Terms and Conditions here.
Legal & IPNo policies match your search. Browse all policies
Every policy page states its last-updated date up top, so you know how current it is before you read on.
When a policy has a public change log, its recent updates appear in an Updates section at the bottom of the page.
Notice an error, inconsistency, or legal concern with this policy? Active clients can report it via their client portal.
The procurement framework at IVONNE® is based on internal policies, provincial legislation, and federally negotiated trade agreements.
IVONNE Purchase Order Agreements
All material appearing on the IVONNE website, and in the policy links above ("content") is protected by copyright under Canadian Intellectual Property Laws and is the property of IVONNE, Inc. ("IVONNE") or the party credited as the provider of the content. You may not copy, reproduce, distribute, publish, display, perform, modify, create derivative works, transmit, or in any way exploit any such content, nor may you distribute any part of this content over any network, including a local area network, sell or offer it for sale, or use such content to construct any kind of database. You may not alter or remove any copyright or other notice form copies of the content on the IVONNE website. Copying or storing any content except as provided above is expressly prohibited without prior permission of IVONNE or the copyright holder identified in the individual content's copyright notice. For permission to use the content on the IVONNE website, please contact 17085726816ad53eb6b1b28.
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