Last Updated: August 15, 2024
Read our communication policy to find more about how we communicate with our clients, social media followers, website visitors, and email subscribers.
At IVONNE, Inc. ("IVONNE"), clear and secure communication is essential. Our Communication Policy outlines how we connect with our clients, potential clients, and suppliers. It ensures the protection of personal data and sets standards for authentic and transparent interactions. Please familiarize yourself with our guidelines below.
Telephone, voicemail, text, email, chatbot, and instant messaging communication channels are reserved strictly for the use of our active clients and prospective clients seeking treatments at IVONNE, as well as active suppliers of IVONNE.
If you've acquired any of IVONNE's contact details from a third-party source, specifically from a purchased email or telephone list, please be advised that unauthorized communication is not permitted. This extends to prospective suppliers who have not been granted prior approval for correspondence.
Additionally, individuals or entities with intentions of 'mystery shopping' to probe our operational procedures, ascertain our trade secrets, or uncover any of our proprietary information, are strictly prohibited from initiating any form of communication with IVONNE. It's imperative to highlight that any attempts to conduct phishing schemes, disseminate malware, or partake in fraudulent or other illicit activities are not only unwelcome but are also expressly forbidden. We prioritize the integrity and security of our communications, and we urge all parties to respect these boundaries.
For those who have not obtained explicit permission to email IVONNE through alternative channels, please be advised that IVONNE is under no obligation to accept or acknowledge such unsolicited email communication.
Non-Communication with Unknown Domains: IVONNE reserves the right to abstain from communicating, or restrict communication, with unknown domains. This includes, but is not limited to, sending, receiving, responding to, or acting upon, any electronic communications, transactions, or other interactive activities facilitated by such domains.
Risk Mitigation: This policy is instated to protect IVONNE and its stakeholders from potential risks associated with interacting with entities of unknown ownership, which may include but are not limited to phishing attacks, fraud, and other cybersecurity threats.
Exemptions: Exemptions to this policy may be granted on a case-by-case basis, subject to a comprehensive risk assessment and approval from designated authority within IVONNE.
Verification: Should the ownership of a privately registered domain become verifiable through reliable means, and provided that the domain and its owner pass IVONNE's risk assessment and due diligence processes, communication restrictions may be reconsidered.
Notification: IVONNE may, at its discretion, notify the sender from an unknown domain about this policy and provide them with options to verify their identity and/or domain ownership, where applicable and feasible.
Review and Revisions: This policy and its clauses shall be subject to periodic reviews and may be revised to reflect changes in risk factors, technology, and applicable laws and regulations.
IVONNE strives to respond to all communication within 48 business hours, though this could vary depending on the volume of communication received.
At IVONNE, we utilize automated response systems to acknowledge receipt of your communications through various messaging channels. Automated Responses are defined as any communication that is instantly received following an initial request. Please note that these automated responses are solely intended to confirm that our messaging channels have successfully received your message. They do not constitute a substantive response to your inquiry or request.
If you have received an automated response, rest assured that your communication has been logged in our system, and a team member will review it shortly. For any urgent matters, please contact us directly at (613) 695-6662.
We send email notifications from:
If you receive an IVONNE email notification from another address, don’t open the email or click any links in it. If you receive a suspicious email, call us at (613) 695-6662.
We will never send you emails from free webmail accounts like Google or Outlook.com. This means that our staff will never contact you from their personal email accounts or from their personal social media accounts to do business.
We also communicate with you through our scheduling system from [email protected] or [email protected]; through our SMS marketing system at 1-833-772-2945 or (343) 655-1445; through SMS parking instruction and appointment confirmation requests at (548) 490-5648; via our prescription pad updates from alumiermd.ca; by landline from (613) 695-6662; and through social media @ivonneclinic or website chatbot.
Important: IVONNE is not the only business to use Acuity Scheduling for its appointment system. There are a variety of other businesses that also use this same service. If you have saved [email protected] or [email protected] in your personal contact list under a different business name, then the "from" name may be confusing when you receive emails related to our treatment notifications.
To update your marketing preferences, please use the subscription links in the bottom of our marketing emails.
To update your telephone and SMS marketing preferences, please use the form on this page: https://www.ivonne.ca/forms/telephone-marketing-preferences
SMS (Text Message Notice): Message and data rates may apply. Message frequency may vary. Reply HELP for help. Reply STOP to unsubscribe.
At IVONNE, we are firmly committed to adhering to the highest standards of digital communication and ethical practices. We strictly comply with anti-spam regulations and the Canadian Anti-Spam Legislation (CASL). Every communication initiated from our platform is designed to be transparent, honest, and of genuine interest to the recipient. We ensure that all our electronic messages have a clear and easy-to-find opt-out mechanism, and we honor all opt-out requests promptly. Further, we only engage in electronic communication with those who have given explicit consent, either implied or expressed, in line with CASL's stringent guidelines. Our commitment is not just about legal adherence but ensuring trust and respect in every interaction with our stakeholders.
IVONNE regularly sends, transmits, and otherwise broadcasts marketing-related communication through the following channels to those who have subscribed to our communication, have received treatment or consultations in our clinic, or have purchased products through us directly or our partners:
To remove yourself from any or all of the above, please complete the above form or email us at [email protected] requesting to be removed from the relevant channels. IVONNE regularly updates its marketing lists every 30 to 90 days on a best-effort basis. You agree that IVONNE may change its marketing platforms at any time, and while we strive to preserve our opt-out lists, there exists the rare possibility that you may need to opt-out again. You also agree that IVONNE is permitted to maintain your personal contact information on file in order to comply with your request to be removed from marketing.
By choosing to unsubscribe (or by providing instructions to unsubscribe) from IVONNE's communications, you accept the inherent risks associated with missing out on vital updates. This may include but is not limited to, non-transactional announcements, product recalls, exclusive offers, and other pertinent information that could affect your experience with us. While we respect your decision to manage the communications you receive, it's essential to understand that unsubscribing might prevent you from being informed about significant developments or opportunities related to our services and products. We encourage you to carefully consider the implications before opting out, to ensure you remain in the loop regarding all critical updates from IVONNE.
When you choose to unsubscribe from IVONNE's communications, it signifies your decision to cease receiving specific types of communications. This encompasses text message marketing, suppression of incoming text messages, prevention of any email correspondence, voicemail marketing, and targeted paid advertising. It's crucial to comprehend that the act of unsubscribing may have lasting effects.
Often, simply resubscribing won't reinstate all previous communication preferences, and you may need to work directly with IVONNE to be readmitted to any missing communication channels. We emphasize caution and thoughtful consideration before choosing to unsubscribe. Additionally, IVONNE reserves the right to unsubscribe any client at its discretion and without prior notice.
For potential clients who have yet to subscribe to IVONNE's communications, it's crucial to recognize the significance of staying informed. Not being part of our communication channels might mean missing out on essential decision-making information that directly impacts how you interact with our offerings. This extends beyond insights about our latest services and exclusive offers. It encompasses critical updates, timely alerts about product recalls, and other pivotal announcements that could influence your choices and actions concerning IVONNE. Engaging with our communications not only ensures you're well-informed but also empowers you to make decisions with complete knowledge of all relevant facts. We strongly urge considering a subscription to remain abreast of all vital information and make the most of your experience with us.
It is the sole responsibility of you the client to ensure that you remain subscribed to our marketing communication which is distinctly separate from our appointment notifications. IVONNE makes its best effort to broadcast marketing communication to its subscribers and cannot be held responsible for missed marketing communication.
When completing any form through our website, or when prompted with an email asking if we can communicate with you, it is critically important that you tap the link that "confirms your email address". Doing so ensures that you will be reachable by our marketing email system.
Subscribing to IVONNE's communications comes with certain responsibilities to ensure seamless interaction. When you receive an email prompting you to confirm your subscription, it is essential to click on the "click here to confirm your email" link. Responding to the email with messages such as "this is confirmed" may not suffice for the confirmation process. It is also your responsibility to monitor your SPAM folder and any email gateways to ensure our communications reach you. To facilitate smooth delivery, we recommend that you or your organization whitelist our email domain, ensuring our messages are not inadvertently classified as spam or blocked.
At IVONNE, while we value open communication with our subscribers, there are specific circumstances under which we may choose to unsubscribe, suppress, or modify the communications a subscriber receives. Such actions may be taken for reasons including, but not limited to, a subscriber's non-compliance with our policies, or technical constraints where our marketing system prioritizes sending communications to our most engaged clients. Our primary aim is to ensure that our communications remain relevant, timely, and compliant with both our standards and the preferences of our subscribers. We appreciate your understanding and cooperation in these instances.
When communicating with IVONNE through artificial intelligence platforms or tools, including but not limited to ChatGPT, the sender bears specific responsibilities:
By using AI tools to communicate with IVONNE, the sender acknowledges these responsibilities and agrees to abide by them. Failure to adhere to these guidelines may result in IVONNE disregarding or not responding to the communication. Due to the ever-evolving technical capacities of email systems, the sender also acknowledges that messages written using AI technology could be flagged as SPAM or cause it to bounce.
When sending attachments in your communications to IVONNE, please be mindful of the following limitations:
We urge all communicants to adhere to these guidelines to ensure smooth and secure communication with IVONNE. Failure to comply may result in your communication being disregarded or not processed.
At IVONNE we take email security very seriously, and we use rigorous compliance rules to ensure that our environment and our staff are protected from malicious email and bad actors. IVONNE has adopted a white-list practice to minimize the impact to its clients. Despite our best efforts, some clients may still receive bounceback messages such as the one below:
From: Mail Delivery Subsystem <[email protected]>
Subject: <Your Original Subject Line>
Body: Message not delivered
There was a problem delivering your message to [email protected]. See the technical details below, or try resending in a few minutes.
The response from the remote server was:
550 5.7.1 Your email has been rejected by this organization because it contains spam-like characteristics. - gcdp gsmtp
To ensure that your message is received, please contact us by phone at (613) 695-6662 to let us know that your message has bounced. We will review the problem with our email provider and let you know once it is possible to try again.
Once a message has bounced, it is not possible for IVONNE to release it or access the contents since the communication has been rejected at our email gateway.
To avoid having your message bounced, it is recommended to avoid sending emails that may contain phrases that could be seen as "spam-like".
IVONNE does not accept bulk email communication from mass mailing systems namely from MailChimp, Salesforce, or Amazon SES. All such communication is automatically blocked. Suppliers are strongly discouraged from using mass email platforms for multi-factor authentication notifications or to confirm registrations. IVONNE cannot accept any responsibility for supplier use of mass email platforms such as those outlined above for its operations.
IVONNE takes digital communication security seriously. We use such measures as two-factor authentication, device passwords, encryption, and use DNSSEC, SPIF, DKIM, and DMARC policies at our domain to minimize security risks when sending and receiving email. This also limits the potential for fraud, phishing, and bad actors. Despite these best efforts, it is still possible that you could receive malicious, spoofed, or phishing communication that originates or appears to originate from IVONNE. IVONNE cannot accept any responsibility for any such communication, including any losses or damages.
While IVONNE endeavors to maintain clear and consistent email communication with all our clients and partners, we must note that there are specific domains for which we cannot guarantee successful email exchanges. Particularly, communications between IVONNE and those identified below may experience disruptions or non-delivery. Individuals using these domains should consider alternative email addresses when corresponding, submitting website forms, or creating appointments with IVONNE to ensure consistent and uninterrupted communication. IVONNE reserves the right, but not the obligation to limit domains from communicating with us digitally, and may choose to do so for any reasons including non-cooperation, security concerns, or other risks to IVONNE.
Receiving an email from an IVONNE domain does not automatically signify an official engagement or correspondence on behalf of the business. There may be instances where personal emails or individual dealings might originate from our domain. In cases where communications appear to be personal or are indeed personal in nature, the sender should transmit such communications from their own personal email address, not the IVONNE domain. IVONNE expressly disclaims any liability or responsibility for personal communications sent from our domain and urges recipients to verify the nature of any communication they receive.
When IVONNE receives communications from government, NGO, or business email domains, our default assumption is that the correspondence is an official representation of that entity. However, we understand that there might be exceptions where an individual might use their official email for personal reasons. To avoid any confusion or misrepresentation, we encourage individuals reaching out for non-official or personal matters to use their personal email addresses. If you're contacting us from a government or business domain, please clearly specify the nature and intent of your communication, so we can respond appropriately and maintain the integrity of our interactions.
When engaging with individuals or entities, especially those reaching out from government, NGO, or corporate business domains, IVONNE reserves the right to determine and deal in the capacity we deem appropriate to effectively deliver our services. Our primary objective is to ensure optimal service provision and, concurrently, reduce potential liabilities. This may mean interpreting communications from official domains as representing the affiliated organization unless specified otherwise. We prioritize the clarity, efficacy, and security of our interactions and may adjust our approach based on the context and nature of the communication received to protect our interests and limit our liabilities.
Inbound critical communication to IVONNE should never rely solely on a single delivery channel e.g., email alone. Instead, all essential communication requiring a response or action should also be sent by regular mail using the contact details located at the bottom of this policy. Any official legal notices also sent by email should be directed to [email protected]. IVONNE cannot accept any responsibility for critical communication that is not received via regular mail.
If you receive an email or any form of communication that appears suspicious or uncharacteristic from IVONNE, or any other member of our team, please do not engage or click on any links. Instead, immediately report it to us using the contact information found at the bottom of this policy.
Email and other forms of digital communication are offered on a best-effort basis, as-is, and without any guarantees or assurance of delivery or availability. IVONNE cannot accept any responsibility for loss of communication, for lack of delivery, misdelivered communication, or corrupt communication. IVONNE accepts no responsibility for communication that may contain malware, or for spoofed communication, or communication that may falsely represent IVONNE or form part of any phishing campaigns. All communication is subject to our Terms and Conditions as well as our Privacy Policy, which may be found online at www.ivonne.ca.
By submitting your personal information through direct email, on a form on our website, through our booking system, in a paper form, through an in-person visit, by telephone, or by submitting your business card you agree to our Policies. If you do not agree to our policies then please do not send us your personal information.
IVONNE reserves the right, but not the obligation to amend this policy from time to time, and all without notice. It is your responsibility to visit our website and to stay apprised of our policies as they may change from time to time. Due to the nature of email communication being undelivered or sent to SPAM there is no guarantee that our notices will reach you.
For any questions or complaints in relation to this agreement or any product or treatment you purchase, you may contact IVONNE at the following:
By Regular Mail:
IVONNE, Inc.
0116-320 Queen Street, Ottawa ON K1R 5A3
By Email:
[email protected]
By Phone:
(613) 695-6662
By Social Media:
@ivonneclinic