Regulatory Compliance, Inspections, and Investigations Policy | IVONNE® | (613) 695-6662

Regulatory Compliance, Inspections, and Investigations Policy

Last Updated: August 15, 2024

Read more about how IVONNE complies with regulations, inspections, and investigations.

IVONNE, Inc. ("IVONNE") intends to comply with all Municipal, Provincial, and Federal regulations and policies governing our treatments and products.

Procedure For Inspections and Investigation

Officers and agents of public agencies may request to conduct their inspections or investigations in accordance with their duties and responsibilities of their respective legislation, and subject the following policy:

  1. Requests for inspection and/or investigation shall be verbally or in writing, and made to an officer or director of IVONNE®. Employees, contractors, partners, or affiliates are not authorized to speak on behalf of IVONNE unless express authorization is provided in writing in advance. IVONNE accepts no responsibility for any unauthorized statement.
  2. A requesting officer or agent will provide official proof of credentials (i.e. badge, and photo identification) and proof of role within their agency, and their identification shall be in accordance with the following:
    • The identification and photograph must not have been materially changed in physical appearance or composition, or contain a damaged, defective or otherwise nonfunctioning chip, or include unauthorized changes, obliterations, entries or photographs, or has observable wear or tear (fading, bending, or folding) that renders it unfit for presentation.
    • The identification must not be expired.
    • Any photo identification must be a true likeness of the requesting official and must be up to date to reflect their age and their current appearance.
    • Proof of identification must be presented upon initial visit or request, and may be requested at our reception desk upon such further visits or appointments.
  3. All officers or agents are advised to first register with the Place de Ville Security desk located at Tower A on the main floor, and obtain a security badge. IVONNE is not responsible for any party that does not first register with the Place de Ville security desk.
  4. All officers or agents are required to first complete any and all self-screening forms, including, but not limited to COVID-19 self-screening. Separately, additional waivers may be required in order to enter the premises.

IVONNE is not staffed to accommodate inspections, or investigations during our normal business hours. As such, any agent or officer who presents at our reception desk to conduct an investigation or inspection may be asked to schedule an appointment with an officer of the corporation (or authorized or designated person) subject to the following exceptions:

  • The agent is operating under regulations that allow them to interfere with the operations of a business on the basis of urgency to protect any person from an imminent health or personal safety risk; or
  • The agent is a peace officer is conducting an investigation involving the imminent safety or risk of safety of a person, or investigating a crime in progress, or about to occur.

IVONNE does not otherwise accept unannounced agents or officers conducting inspections or investigations. Rationale: The safety and level of service that our clients deserve means that we are unable to interrupt, postpone, delay, or otherwise cancel any client service to assist with any inspection or investigation.

Reason and Cause of Inspection or Investigation

  1. Officers and agents conducting any investigation or inquiry on the premises of the business shall disclose their reason for doing so, including:
    • any notice of complaint or report, setting out the specifics of the complaint and the reason for the investigation;
    • the regulation or legislation under which the investigation is taking place, including any specific provisions citations;
    • Specific information that is required of IVONNE, and its relevance to the inspection or investigation;
  2. Any request for personal information related to clients, employees, contractors, partners, or affiliates of IVONNE must be made in writing.

Reports

IVONNE takes all health and safety regulations and matters seriously. Any agent or officer conducting any inspection or investigation who finds infractions of any regulation must report the following to IVONNE:

  • A detailed description of the infraction including photographs, or additional statements and explanations;
  • A specific citation of the prevailing regulation and policy together with an explanation as to how the citation applies to the infraction (it is not enough to simply state the section number of any act or regulation, but must also include reasoning as to why);
  • Specific recommendations and solutions that can be followed in a practical way to allow IVONNE to move from a state of non-compliance to a state of compliance.
  • Any other such information that achieves the end goal of compliance and safety.

Public Reports

Clients and members of the public may report any compliance or safety issues using the contact information at the bottom of the page.

Contact Information About This Policy

For any questions or complaints in relation to this agreement or any product or treatment you purchase, you may contact IVONNE at the following:

By Regular Mail:
IVONNE, Inc.
0116-320 Queen Street, Ottawa ON K1R 5A3

By Email:
[email protected]

By Phone:
(613) 695-6662

By Social Media:
@ivonneclinic

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