Offers and Promotions Policy

Overview

This policy sets out the standard terms that apply to every offer and promotion made by IVONNE, Inc. (“IVONNE”), including bonus value on gift cards, complimentary treatments, promotional credits, gifts with purchase and limited-time pricing. Where a specific offer states its own terms, those terms apply together with this policy, and the more specific term governs if the two conflict.

Who Is Eligible

Offers are available to active IVONNE clients and contacts who are in good standing under our Policies and Terms and Conditions. Eligibility for any treatment or product, including a complimentary one, remains subject to a full consultation and assessment by one of our providers, who will determine whether it is indicated and recommended for you.

What Counts as a Qualifying Purchase

A qualifying purchase is a new payment of new funds, made by you, completed and fully cleared within the offer period, that meets every requirement stated in the offer. The following never count toward an offer or any minimum purchase amount:

• Existing balances, including client wallet funds, gift card balances, prepaid package value, credits held on file, promotional credits and reward points.
• Value that is moved, converted, re-loaded or exchanged between any of the above, such as using a wallet balance to buy a gift card or transferring a package balance to a gift card.
• Payments that are pending, declined, reversed or not received in full before the offer period ends.
• Taxes, tips, deposits, merchant fees and shipping.

Offer Period and No Retroactive Application

Each offer applies only to qualifying purchases completed within its stated offer period. Offers are never applied retroactively. Purchases made before an offer period began do not qualify, and no price adjustment, credit, bonus or complimentary item is given for them when a later offer starts. Offers are not available after the offer period ends, and treatments already scheduled before the offer period began are not eligible unless the offer states otherwise.

No Refunds, Reversals or Repurchases to Qualify

IVONNE does not issue refunds except where required by law, as set out in our Refund Policy. An offer can never be obtained by undoing a past purchase and buying again. Specifically:

• A purchase cannot be cancelled, refunded, returned, exchanged, reversed or charged back so that it can be repurchased during an offer period.
• Value from an earlier purchase cannot be converted into a new purchase to qualify, in any form, including a new gift card, wallet funding, package or product.
• A purchase made during an offer period cannot be split, re-issued or repeated to qualify more than once, unless the offer states that it can be earned more than once.

If a qualifying purchase is refunded, reversed or charged back, in whole or in part, the promotional value tied to it is cancelled. Unless the law requires otherwise, any promotional value already used is deducted from the amount refunded or becomes payable at its regular price. Where the law requires a refund, IVONNE will refund as the law requires.

What Offers Do Not Apply To

• Product holds, back-orders and wait-list placements, unless the offer states otherwise.
• Combination with any other offer, discount, promotion, package pricing or price match, unless the offer states that it can be combined.
• Purchases made on behalf of a business or for resale.

No Cash Value

Bonus value, promotional credits, gifts with purchase and complimentary treatments have no cash value. They cannot be redeemed for cash, credited back as money, exchanged for other value or substituted, except where required by law. Promotional value stays with the gift card or client account it was issued to and cannot be split off or transferred separately. Promotional value loaded onto a gift card remains usable on that gift card for as long as the gift card is valid, which is without expiry.

Expiry

Bonus value, complimentary treatments and other promotional value issued under an offer do not expire. Value you paid for, such as a gift card or client wallet funding, never expires and is never subject to dormancy, inactivity or maintenance fees, consistent with Ontario Regulation 17/05 under the Consumer Protection Act, 2002. See our Gift Card and Client Wallet Policy.

Limits, Misuse and Errors

Any quantity or per-client limit stated in an offer applies across all of your accounts, contact records and payment methods. IVONNE may decline, cancel or reverse promotional value obtained through multiple accounts, resale, misrepresentation, or any attempt to work around this policy or the terms of an offer. Pricing, typographical or system errors in offer materials may be corrected at any time before a purchase is completed.

No Advance Notice and No Recurring Offers

Offers are made at the sole discretion of IVONNE. IVONNE is not obligated to announce an offer in advance, to notify every client or contact of an offer, to repeat an offer, or to run offers on any regular, seasonal or predictable schedule. A past offer, including one tied to a holiday, season or annual event, creates no expectation that it or anything similar will be offered again, and is not grounds for a price adjustment, credit or exception. Missing an offer, or not having been told about it, does not extend or reopen it.

Changes

IVONNE reserves the right to limit quantities, modify or end an offer, or correct errors in offer materials at any time without notice. Purchases completed before a change keep the terms in effect when they were made.

Your Rights

These terms apply to, and form part of the terms disclosed for, every gift card, client wallet funding and other purchase made under an offer. Nothing in this policy limits any right you have under the Consumer Protection Act, 2002 (Ontario) and its regulations, or under the Consumer Protection Act, 2023 (Ontario) once it is proclaimed in force, or under any other applicable law. Where the law requires something different, the law applies and the rest of this policy continues in effect.

Related Policies

All purchases remain subject to our Policies and Terms and Conditions, including the Refund Policy and the Gift Card and Client Wallet Policy, and, where applicable, to the terms of the product supplier.

Contact Information About This Policy

For any questions or complaints in relation to this agreement or any product or treatment you purchase, you may contact IVONNE at the following:

By Regular Mail:
IVONNE, Inc.
0116-320 Queen Street, Ottawa ON K1R 5A3

By Email:
17085726816ac3ec6acee50

By Phone:
(613) 695-6662

By Social Media:
@ivonneclinic