Referral Program Policy

1. Program Overview

Thank you for being part of the IVONNE^® community. Our referral program is a way for us to recognize and thank clients who share their positive experiences with friends and family. When you refer someone to IVONNE^®, you are helping them discover the same attentive and results-focused care you have experienced. All referrals are reviewed to ensure the referred client is a good fit for our clinic and can fully benefit from our personalized services.

2. Definitions

To keep things clear, here is what we mean by the following terms:

• Referrer: An existing IVONNE^® client who introduces someone new to the clinic. Referrals help us maintain a high level of personalized care for all clients.
• Referred (or Referee): The new client who has been introduced to IVONNE^® by a referrer.
• Referral Code: Your unique code used to indicate that someone was referred by you. This allows us to ensure a seamless experience for both you and the new client.
• Referred By: Where a new client indicates who introduced them to IVONNE^® by entering the referral code.
• Completed Referral: A referral becomes completed when the referred client has their first paid treatment appointment or purchases a product or service package. Consultations do not count toward completion but are an important first step.
• Pending Referral: A referral that has been recorded but the referred client has not yet had a qualifying appointment or purchase.
• Active Client: A client with an active IVONNE^® profile who is in good standing with our policies.

3. Finding Your Referral Code

Your unique referral code can be found by signing in to the client portal at clinic.ivonne.ca. Once logged in, you will find your referral code in your account settings. Share this code with friends and family when introducing them to IVONNE^® so we can provide a seamless and supportive experience from the start.

4. How Referrals Are Recorded

When someone you have referred books with us, they will have the opportunity to enter your referral code. The referral code field appears on:

• Client application forms
• Appointment booking forms
• Consultation booking forms

We encourage new clients to enter the referral code on the first form they complete. Even if they are just booking a consultation, entering the code early ensures the referral relationship is properly recorded for when they book their first treatment. Referral codes can also be added to an account within 60 days of signing up.

5. Eligibility

5.1 General

Both the referrer and the referred must be Active Clients in good standing with IVONNE^®.

5.2 For Referrers

• You must have a valid IVONNE^® account with a referral code assigned.
• Your account must have been created before the person you are referring signed up.

5.3 For New Clients Being Referred

• You must be new to IVONNE^®.
• Please indicate who referred you within 60 days of creating your account.
• You may only designate one referrer, and once set, this cannot be changed.

6. Program Guidelines

To keep the program fair for everyone, please note:

• One referrer per client: Each new client can only have one referrer on record.
• No self-referrals: You cannot use your own referral code.
• No circular referrals: If someone referred you, you cannot later claim to have referred them.
• Timing matters: The referrer's account must exist before the new client signs up.
• 60-day window: New clients should indicate their referrer within 60 days of signing up. If you miss this window, please reach out and we will do our best to help.

All referrals are reviewed to ensure the referred client is a good fit for the clinic. This allows us to maintain a high standard of care and a positive experience for all clients.

7. When a Referral Counts as Completed

A referral moves from pending to completed when the referred client:

• Schedules, attends, and pays for their first treatment appointment (consultations do not count toward completion)

Completed referrals allow us to recognize your contribution to the IVONNE^® community.

8. Referral Value

Referral recognition is our way of thanking clients for sharing their experience with others. Please note that referral credits or benefits:

• Have no cash value
• Cannot be transferred to another person
• Cannot be sold or exchanged

Our focus is on maintaining a thoughtful and high-quality experience for all clients.

9. Privacy

We respect your privacy. Referral relationships are kept private by default. If you would like your referrals to see your name and vice versa, both parties must opt in through account settings. All introductions are handled discreetly to protect the privacy of everyone involved.

10. Referral Benefits

The specific recognition or benefits for referrals may vary and will be communicated through official IVONNE^® channels. Our goal is to thank clients while maintaining a supportive and curated community that values results, care, and attention.

11. Expiration Due to Inactivity

Your rewards membership stays active as long as you visit the clinic. After 24 months of no in-clinic appointments, your membership becomes inactive and all accumulated reward points and program benefits expire. Client-funded wallet credits and prepaid treatment balances are not affected by membership inactivity and do not expire.

12. Program Changes

IVONNE^® may update, modify, or discontinue the referral program at any time. We will do our best to communicate significant changes, and continued participation in the program indicates acceptance of these updates.

13. Fair Play

We trust our community to participate in the spirit of the program. If we identify activity that does not align with these guidelines, we may need to adjust referral records or benefits accordingly. Our goal is to maintain fairness while keeping the focus on high-quality care and client satisfaction.

14. Correction of Errors, and Your Rights

From time to time an error may occur in the calculation, crediting, display, or handling of your referral records, credits, or benefits — for example a clerical, typographical, or calculation error, or a technical fault. IVONNE^® may correct any such error so that your account reflects the referral credits and benefits you have actually and correctly earned under this program, whether or not the incorrect figure was previously displayed to you. A displayed balance reflects our records at that time and is not a guarantee of value; where records differ, the correct entitlement earned under these terms applies. Corrections are made only to reflect the accurate amount and are never used to expire or reduce credits you have genuinely earned.

Notice. If we correct, cancel, or suspend any referral credits or benefits in your account, we will give you clear notice of what changed and why.

Reinstatement. You may make a written request to reinstate any referral credits or benefits that have been corrected, cancelled, suspended, or expired. Active clients can raise it under our Dispute Resolution Policy — through the Dispute Resolution form in the client portal — and we will respond in writing, including a written explanation of the reasons if we are unable to grant it.

Your legal rights. Nothing in this program limits any right you have under Ontario or Canadian consumer protection law to recover credits or benefits that were improperly suspended, cancelled, or expired.

15. Redemption of Referral Credits

Referral credits are earned as part of the IVONNE Rewards Program. All redemptions are subject to the terms of the Rewards Program, including minimum redemption amounts and usage limits. Visit your Rewards tab in My Account to view and redeem your credits.

16. Legal Framework

This program is administered in accordance with Ontario's Consumer Protection Act and the applicable regulations governing loyalty and reward programs, as those laws may be amended from time to time. These laws protect your right to earn and redeem referral credits and to be treated fairly, including your right to clear notice if credits are corrected, cancelled, suspended, or expired, to request their reinstatement in writing, and to a written explanation if a request is denied. For more information about your consumer rights, visit ontario.ca/consumer.

Contact Information About This Policy

For any questions or complaints in relation to this agreement or any product or treatment you purchase, you may contact IVONNE at the following:

By Regular Mail:
IVONNE, Inc.
0116-320 Queen Street, Ottawa ON K1R 5A3

By Email:
17085726816ac5e53459e89

By Phone:
(613) 695-6662

By Social Media:
@ivonneclinic

Updates

• August 19, 2026: We clarified how we handle occasional errors in your points or credits — if a mistake happens, we correct it to the right amount, let you know, and you can ask us to review it in writing. We also refreshed the legal section to keep it current with Ontario consumer protection rules.