Telephone Call Recording Policy

This policy explains how IVONNE, Inc. ("IVONNE") records telephone calls made with clients, suppliers, or other contacts.

In Canada, the recording of telephone calls is governed by PIPEDA, through the Privacy Commissioner of Canada. A copy of the guidelines can be viewed here.

All telephone calls to and from our clinic, including virtual meetings, are recorded and transcribed for quality assurance, service improvement, and care documentation, and form part of the client record. Callers to our clinic are notified at the beginning of each call that calls are recorded and transcribed, and of the recording-free alternatives available. For calls we place to you, recording occurs under Ontario's one-party consent framework (section 184(2)(a) of the Criminal Code) and in accordance with this policy.

Transcription is performed using artificial intelligence. See our AI Data Processing Policy for the providers involved, the safeguards applied to personal and health information, and your rights under PIPEDA and PHIPA.

Call recording and transcription are integral to our telephone service and cannot be disabled for individual callers. If you prefer to communicate without call recording, you can visit us in person or send us a message through the client portal, or use one of the alternate methods listed at the bottom of this page.

Contact Information About This Policy

For any questions or complaints in relation to this agreement or any product or treatment you purchase, you may contact IVONNE at the following:

By Regular Mail:
IVONNE, Inc.
0116-320 Queen Street, Ottawa ON K1R 5A3

By Email:
17085726816ac5e4b8d435d

By Phone:
(613) 695-6662

By Social Media:
@ivonneclinic

Updates

• September 20, 2025 - Updated both purpose and conditions on when calls are recorded, with or without audible notice indicators. 2026-08-11: Disclosed AI transcription, confirmed callers are notified at the start of each call, and linked the AI Data Processing Policy. 2026-08-11: Named the recording-free alternatives (in-person visits and client portal messaging) and extended the call-start notice to mention them.