Guests and Children Policy

At IVONNE, Inc. "(IVONNE)", our primary goal is to provide a focused, professional, and safe environment for all our clients. To ensure the highest quality of care and to adhere to safety protocols, we have established the following policy regarding guests and children.

Purpose

The purpose of this Guest and Children Policy is to ensure that IVONNE^® maintains an environment that prioritizes the safety, well-being, and comfort of our clients and staff. Given the specialized nature of our treatments, the potential hazards present in a clinical setting, and the focus required by our professionals, it is imperative to adhere to the regulations, and minimize distractions and risks.

This policy sets clear guidelines to uphold the integrity of our operations, ensure the safety of everyone in our facility, and allow our professionals to provide the highest quality of care without compromise.

No Client Guests Permitted

• We operate strictly by appointment to ensure personalized attention and care to each client.
• Guests, including pets, friends, or family members who are not receiving treatments are kindly asked not to accompany clients into the clinic and are prohibited from entering the treatment areas.

Children Policy

• Due to the nature and length of our treatments, as well as the potential safety risks of our clinical environment, children are not permitted in the treatment areas.
• We do not have the facilities or resources to care for or supervise children, or pets, and for their safety, we request that clients refrain from bringing children or pets to their appointments. Additionally, as we cannot obtain the necessary waivers for children, they are not allowed to 'tag along' during appointments.
• For requests related to service animals please do not schedule an appointment before you have received confirmation in writing that a service animal has been cleared for entry to our treatment rooms.

Safety and Liability

This policy is in place to ensure the safety and comfort of all clients, staff, and visitors. The clinical environment contains equipment, products, and tools that may be hazardous to unsupervised individuals, especially children.

IVONNE will not be held responsible for injuries or accidents to, or caused by, unsupervised children or guests. IVONNE cannot accept any responsibility for appointments or treatments that are impacted by children or guests.

Penalties for Policy Violation

Right to Reschedule or Cancel: IVONNE reserves the right, though not the obligation, to cancel or reschedule any appointment that has been impacted by the presence of a guest, child, or pet accompanying a client.

Penalties: If an appointment is canceled or rescheduled due to the presence of a guest, child, or pet, the penalties outlined in our Cancellation Policy will apply. Clients are encouraged to familiarize themselves with our Cancellation Policy to understand any potential fees or implications.

Exceptions

We recognize that unforeseen situations can occur. If you anticipate a circumstance that might conflict with this policy, please reach out to us in advance of your appointment. We will do our best to accommodate your needs within the parameters of our policies and agreements.

Understanding and Cooperation

We understand that this policy might pose inconveniences for some clients, but it is essential for maintaining the quality, safety, and integrity of our services.

We appreciate your understanding and cooperation in this matter. If you have any questions or concerns regarding this policy, please feel free to discuss them with our staff.

Thank you for choosing IVONNE. We look forward to serving you and providing the highest level of client experience.

Contact Information About This Policy

For any questions or complaints in relation to this agreement or any product or treatment you purchase, you may contact IVONNE at the following:

By Regular Mail:
IVONNE, Inc.
0116-320 Queen Street, Ottawa ON K1R 5A3

By Email:
[email protected]

By Phone:
(613) 695-6662

By Social Media:
@ivonneclinic