Payment Methods Policy

Appointment Confirmation Fee

An Appointment Confirmation Fee up to 100% of the value of the appointment may be taken at the time of scheduling.

Otherwise, all fees are due upon completion of treatment appointments.

For treatment packages, full payment is required in advance. Additionally, select treatments marked as "Advanced Pay" require 100% prepayment before the scheduled appointment. Please review our Refund Policy for further details on cancellations and refunds.

Non-Cash Fee

A 3% Non-Cash Fee (formerly "Merchant Fee") applies to all transactions not made with cash. This fee is disclosed in the fee breakdown at the time of scheduling and in your appointment confirmation email.

When you pay via Interac e-Transfer or Canadian cash, rather than sending 3% to credit card companies, we reinvest that amount into clinic operations, technology, and client experience. Regardless of payment method, pricing remains the same—your choice simply determines where that portion of your payment goes.

Allowed Payment Methods

To help provide a safe experience, we only allow payment methods that offer strong protection for both us and our clients.

The following payment methods, which are offered at IVONNE, online or in-clinic, are allowed:

• Interac (debit card)
• Credit card or debit card (VISA, Mastercard, American Express)
• PayPal
• Apple Pay
• Google Pay
• Canadian Cash payment in-clinic only (See Cash Payments below)
• Bank-to-bank transfers (also known as bank wire transfers and bank cash transfers)
• Interac e-Transfer to 275259395667e699a58f9e8 (IVONNE, Inc. ("IVONNE") will never ask you to send an Interac e-Transfer to an email outside of our domain i.e. gmail or personal email)
• Bitcoin Cryptocurrency via BitPay
• Gold and Silver Coins (please contact us in advance for rates)

Disallowed Payment Methods

The following payment methods are not allowed, including:

• Sending cash through the mail
• Point-to-point cash transfer services such as Western Union or MoneyGram

Cash Payments

Canadian Currency cash payments are accepted in person at our clinic only, however, change will not be issued in cash or coin format. Instead, any residual amount owing from cash transactions will be:

• Held on your client profile in an egift, coupon, or notation format; or
• Disbursed via Interac e-Transfer upon request to the email address on file with your client scheduling account. Please allow 7 business days to process.

*The method of residual disbursement must be selected upon checkout and cannot be changed thereafter.

Payments By Telephone

To prevent fraudulent transactions, we do not accept credit card payments by telephone. Additionally, credit card payments can only be made by the cardholder and must match the client's name on file.

Contact Information About This Policy

For any questions or complaints in relation to this agreement or any product or treatment you purchase, you may contact IVONNE at the following:

By Regular Mail:
IVONNE, Inc.
0116-320 Queen Street, Ottawa ON K1R 5A3

By Email:
170857268167e699a58f9f7

By Phone:
(613) 695-6662

By Social Media:
@ivonneclinic