Payment Methods Policy

Appointment Confirmation Fee

An Appointment Confirmation Fee up to 100% of the value of the appointment may be taken at the time of scheduling.

Otherwise, all fees are due upon completion of treatment appointments.

Merchant Fee

A 3% merchant fee will apply to all online or point-of-sale transactions. The amount is also disclosed specifically in the fee breakdown online at the time of scheduling. You may also refer to the breakdown of fees in your original appointment confirmation email.

Allowed Payment Methods

To help provide a safe experience, we only allow payment methods that offer strong protection for both us and our clients.

The following payment methods, which are offered at IVONNE, online or in-clinic, are allowed:

• Interac (debit card)
• Credit card or debit card (VISA, Mastercard, American Express)
• PayPal
• Apple Pay
• Google Pay
• Canadian Cash payment in-clinic only (See Cash Payments below)
• Bank-to-bank transfers (also known as bank wire transfers and bank cash transfers)
• Interac e-Transfer to [email protected] (IVONNE, Inc. ("IVONNE") will never ask you to send an Interac e-Transfer to an email outside of our domain i.e. gmail or personal email)
• Bitcoin Cryptocurrency via BitPay
• Gold and Silver Coins (please contact us in advance for rates)

Disallowed Payment Methods

The following payment methods are not allowed, including:

• Sending cash through the mail
• Point-to-point cash transfer services such as Western Union or MoneyGram

Cash Payments

Canadian Currency cash payments are accepted in person at our clinic only, however, change will not be issued in cash or coin format. Instead, any residual amount owing from cash transactions will be:

• Held on your client profile in an egift, coupon, or notation format; or
• Disbursed via Interac e-Transfer upon request to the email address on file with your client scheduling account. Please allow 7 business days to process.

*The method of residual disbursement must be selected upon checkout and cannot be changed thereafter.

Payments By Telephone

Due to an increase in fraudulent transactions, we are unable to accept credit card payment by telephone.

Contact Information About This Policy

For any questions or complaints in relation to this agreement or any product or treatment you purchase, you may contact IVONNE at the following:

By Regular Mail:
IVONNE, Inc.
0116-320 Queen Street, Ottawa ON K1R 5A3

By Email:
[email protected]

By Phone:
(613) 695-6662

By Social Media:
@ivonneclinic