1. Program Overview

Thank you for being part of the IVONNE^® community. Our referral program is a way for us to recognize and thank clients who share their positive experiences with friends and family. When you refer someone to IVONNE^®, you are helping them discover the same attentive and results-focused care you have experienced. All referrals are reviewed to ensure the referred client is a good fit for our clinic and can fully benefit from our personalized services.

2. Definitions

To keep things clear, here is what we mean by the following terms:

• Referrer: An existing IVONNE^® client who introduces someone new to the clinic. Referrals help us maintain a high level of personalized care for all clients.
• Referred (or Referee): The new client who has been introduced to IVONNE^® by a referrer.
• Referral Code: Your unique code used to indicate that someone was referred by you. This allows us to ensure a seamless experience for both you and the new client.
• Referred By: Where a new client indicates who introduced them to IVONNE^® by entering the referral code.
• Completed Referral: A referral becomes completed when the referred client has their first paid treatment appointment or purchases a product or service package. Consultations do not count toward completion but are an important first step.
• Pending Referral: A referral that has been recorded but the referred client has not yet had a qualifying appointment or purchase.
• Active Client: A client with an active IVONNE^® profile who is in good standing with our policies.

3. Finding Your Referral Code

Your unique referral code can be found by signing in to the client portal at clinic.ivonne.ca. Once logged in, you will find your referral code in your account settings. Share this code with friends and family when introducing them to IVONNE^® so we can provide a seamless and supportive experience from the start.

4. How Referrals Are Recorded

When someone you have referred books with us, they will have the opportunity to enter your referral code. The referral code field appears on:

• Client application forms
• Appointment booking forms
• Consultation booking forms

We encourage new clients to enter the referral code on the first form they complete. Even if they are just booking a consultation, entering the code early ensures the referral relationship is properly recorded for when they book their first treatment. Referral codes can also be added to an account within 60 days of signing up.

5. Eligibility

5.1 General

Both the referrer and the referred must be Active Clients in good standing with IVONNE^®.

5.2 For Referrers

• You must have a valid IVONNE^® account with a referral code assigned.
• Your account must have been created before the person you are referring signed up.

5.3 For New Clients Being Referred

• You must be new to IVONNE^®.
• Please indicate who referred you within 60 days of creating your account.
• You may only designate one referrer, and once set, this cannot be changed.

6. Program Guidelines

To keep the program fair for everyone, please note:

• One referrer per client: Each new client can only have one referrer on record.
• No self-referrals: You cannot use your own referral code.
• No circular referrals: If someone referred you, you cannot later claim to have referred them.
• Timing matters: The referrer's account must exist before the new client signs up.
• 60-day window: New clients should indicate their referrer within 60 days of signing up. If you miss this window, please reach out and we will do our best to help.

All referrals are reviewed to ensure the referred client is a good fit for the clinic. This allows us to maintain a high standard of care and a positive experience for all clients.

7. When a Referral Counts as Completed

A referral moves from pending to completed when the referred client:

• Schedules, attends, and pays for their first treatment appointment (consultations do not count toward completion); or
• Makes a product purchase or buys a service package

Completed referrals allow us to recognize your contribution to the IVONNE^® community.

8. Referral Value

Referral recognition is our way of thanking clients for sharing their experience with others. Please note that referral credits or benefits:

• Have no cash value
• Cannot be transferred to another person
• Cannot be sold or exchanged

Our focus is on maintaining a thoughtful and high-quality experience for all clients rather than providing financial incentives.

9. Privacy

We respect your privacy. Referral relationships are kept private by default. If you would like your referrals to see your name and vice versa, both parties must opt in through account settings. All introductions are handled discreetly to protect the privacy of everyone involved.

10. Referral Benefits

The specific recognition or benefits for referrals may vary and will be communicated through official IVONNE^® channels. Our goal is to thank clients while maintaining a supportive and curated community that values results, care, and attention.

11. Expiration Due to Inactivity

Entitlements, including the accumulation of related points, referral credits, or other program benefits, expire after 730 days of account inactivity. Maintaining an active account ensures your referral benefits remain valid.

12. Program Changes

IVONNE^® may update, modify, or discontinue the referral program at any time. We will do our best to communicate significant changes, and continued participation in the program indicates acceptance of these updates.

13. Fair Play

We trust our community to participate in the spirit of the program. If we identify activity that does not align with these guidelines, we may need to adjust referral records or benefits accordingly. Our goal is to maintain fairness while keeping the focus on high-quality care and client satisfaction.

Contact Information About This Policy

For any questions or complaints in relation to this agreement or any product or treatment you purchase, you may contact IVONNE at the following:

By Regular Mail:
IVONNE, Inc.
0116-320 Queen Street, Ottawa ON K1R 5A3

By Email:
legal@ivonne.ca

By Phone:
(613) 695-6662

By Social Media:
@ivonneclinic