Policies
Our policies outline the standards and procedures governing the operation of our cosmetic clinic. These policies complement your consumer rights and ensure a professional experience.
Last updated: September 22, 2026
IVONNE's Search Engine Policy outlines the terms for search engines to access and index their website content. It requires compliance with directives like robots.txt, ensures proper content attribution, and prohibits misrepresentation. The policy emphasizes adherence to Canadian laws and user privacy. Non-compliance may lead to legal action or restricted access to the site.
This Search Engine Policy ("Policy") delineates the terms under which search engines may access, index, and display content from IVONNE, Inc. ("IVONNE")'s primary website, located at https://www.ivonne.ca. This Policy also extends to all variations of the "ivonne.ca" domain, encompassing both secure (HTTPS) and non-secure (HTTP) sites, as well as any related subdomains, pages, or subpages. By accessing or indexing content from any part of our website, search engines hereby agree to strictly adhere to the terms and conditions outlined in this Policy.
By continuing to index our website, supply our content in search results, or disseminate our content across your network or platforms, you hereby acknowledge and agree to be bound by the terms and conditions set forth in this Policy. Failure to comply with these terms may result in actions deemed appropriate by IVONNE®, including, but not limited to, legal proceedings or blocking access to our website.
Knowledge or awareness of any breach of the terms set out in this Policy by any search engine, indexer, or platform does not constitute a waiver of IVONNE's rights pertaining to such a breach. The failure of IVONNE to enforce any right or provision in this Policy shall not be deemed a waiver of such right or provision in any past or future instances.
All search engines must adhere to the directives provided in our configuration files. Any non-compliance with these directives is a breach of this Policy.
Search engines must respect and handle with care specific metadata and configuration files present on our website, such as .htaccess, robots.txt, and other similar files. These files play vital roles in the structure, security, and functionality of our website:
a) Access Restrictions: Search engines should not attempt to bypass or ignore any access restrictions specified in these files. This includes directives in .htaccess that might restrict access to certain directories or files.
b) Indexing Directives: Directives specified in robots.txt regarding which parts of the site to index or not index must be strictly adhered to. Any indexing done in violation of these directives is a breach of this Policy.
c) No Public Display: Under no circumstances should search engines display, cache, or make public any part of these metadata or configuration files. They are intended for server and search engine directives, not for public viewing.
Search engines shall not misrepresent or alter the content from our website in any way that could mislead users or present the content in a manner not intended by IVONNE®.
When displaying content from our website, search engines must clearly attribute the content to IVONNE and provide a direct link to the source page on our website.
Search engines must not cache or store any sensitive or private information from our website, including but not limited to, personal user data, financial information, or any other confidential information without the express consent of IVONNE or its user(s).
Where a search engine or indexer presents, summarizes, ranks, or characterizes IVONNE's content, it must not do so in a manner that materially misstates the nature of IVONNE's services, attributes third-party content to IVONNE, or continues to present outdated content as current after IVONNE has issued a refresh, correction, or removal request.
IVONNE asserts no entitlement to any particular ranking position, and this Policy does not purport to govern a search engine's ranking methodology. It governs the accuracy of how IVONNE's content is represented once presented.
Any data collected by search engines from our website, including user behavior and interactions, should be used in a manner that respects user privacy and complies with relevant Canadian privacy laws.
IVONNE's website, denoted by its ".ca" domain extension, is explicitly designed and tailored for a Canadian audience. The products, treatments, technologies, and methods by which we collect, process, and manage data are governed foremost by Canadian law. While the site may be accessible globally due to the inherent nature of the internet, the content, services, and information are predominantly relevant to Canadian residents. As such, our practices, offers, and data handling are in strict accordance with Canadian regulations and standards.
We hereby emphasize that accessing our website or services from locations outside of Canada is done at the search engine, indexer, and user's own risk. IVONNE cannot and will not bear any liabilities, repercussions, or responsibilities for any discrepancies, misunderstandings, or conflicts arising from extra-Canadian access, especially where the local laws or regulations might differ from those of Canada.
IVONNE disclaims any responsibility or liability for search engines or indexers that may operate in conflict with, in contravention to, or in adherence to any country or region's laws, regulations, or guidelines. Search engines and indexers are solely responsible for ensuring their own compliance with regional and international laws. Any conflicts, penalties, sanctions, or negative repercussions faced by a search engine or indexer due to their operations in a specific region or in relation to IVONNE's website are entirely the responsibility of said search engine or indexer. IVONNE will not be held accountable or liable for such conflicts or their outcomes.
It is the inherent responsibility of search engines and indexers to deliver content in search results that align with the user's current phase and intent in their search journey. IVONNE designs and structures its website content to cater to various stages of the user's search and decision-making process. However, we accept no liability or responsibility for the actions of search engines or indexers that may present late-phase content to users who are in the early stages of searching, or vice versa. Search engines and indexers must ensure that their algorithms and processes accurately interpret and match our content with the relevant user intent, and any discrepancies or mismatches are solely the responsibility of the search engine or indexer.
Where a search engine, indexer, or advertising platform solicits IVONNE to purchase advertising, it is responsible for confirming that IVONNE is eligible to participate under that platform's own policies, and that the product offered is capable of delivering the benefit represented. IVONNE does not accept solicitation for products from which its own policies or sector restrictions would disqualify it.
Engagement with a platform's advertising, analytics, or webmaster products does not constitute agreement to that platform's terms beyond the specific product used, and does not waive any right reserved under this Policy.
IVONNE employs services such as Google Search Console and Google Analytics to monitor, analyze, and optimize our website's performance and user experience. However, our utilization of these tools and any data derived from them does not imply a waiver or surrender of any rights as outlined in this Policy or any other rights we possess. Furthermore, we reserve the right to utilize any publicly available services or tools provided by search engines or indexers to understand and analyze how they collect, disseminate, or interact with information related to our business. Our engagement with these tools is aligned with our continuous commitment to understanding our digital presence and ensuring the privacy and integrity of our data.
All content, including but not limited to text, graphics, logos, images, videos, digital downloads, data compilations, and software present on IVONNE's website, is the exclusive property of IVONNE or its content suppliers. This content is safeguarded by Canadian and international copyright laws. Unauthorized use, reproduction, distribution, or modification of this content, including the act of "hotlinking" or directly linking to our content from another website without express written permission from IVONNE, is strictly prohibited.
IVONNE does not authorize any third party to embed, hotlink to, frame, mirror, or otherwise reproduce its content, and reserves all rights in respect of such unauthorized use. Where IVONNE, Inc. notifies a search engine or indexer that a page it serves or indexes reproduces IVONNE's content without authorization, that search engine or indexer is expected to act on the notice promptly and in accordance with applicable law.
A takedown, de-indexing, or notice procedure operated by a search engine or indexer is a mechanism for asserting IVONNE's rights. Using it, or declining to use it, does not limit any other remedy available to IVONNE, Inc., and does not transfer to IVONNE the burden of monitoring third-party infringement.
By accessing or indexing our website, search engines acknowledge the sanctity of these intellectual property rights. Any search engine or platform that disseminates or displays our content assumes full responsibility for ensuring it respects these rights, and any breach will be treated with the utmost seriousness.
Search engines and indexers expressly acknowledge that IVONNE is the registered owner of the following Canadian trademarks:
IVONNE.CA (Trademark Application No. 2135974, Registration No. TMA1149497) registered in Canada on 2022-11-02.
IVONNE (Trademark Application No. 2065711, Registration No. TMA1149268) registered in Canada on 2022-11-02.
These trademarks pertain, but are not limited, to services as delineated in the Nice Class 44, which includes:
(1) Aesthetician services; air brush tanning salon services; beautician services; beauty salon services; beauty salons; body waxing services for hair removal in humans; body waxing services for the human body; consultancy in the field of cosmetics; cosmetic analysis services for determining the most appropriate cosmetics to be used with a person's face shape and skin tone; cosmetic and colour analysis; cosmetic body care services; cosmetic body care services provided by health spas; cosmetic body treatment services; cosmetic facial and body treatment services; cosmetic tattooing services; cosmetic treatment services for the body; eyebrow tattooing services; eyebrow tinting services; eyelash curling services; eyelash dyeing services; eyelash extension services; eyelash perming services; eyelash tinting services; facial treatment services; hair salon services; hair tinting services; manicure and pedicure services; manicure services; manicuring; massage; massage services; micropigmentation services; nail care services; nail salon services; pedicure services; permanent hair removal and reducti
In order to maintain a high level of service, we require that all clients adhere to the requirements set out in this Scheduling Policy below.
Certain third-party platforms — including but not limited to Google Business Profile, Apple Maps, Yelp, Bing Places, and similar directory or mapping services — may list IVONNE as a business without any agreement, invitation, or consent from IVONNE, Inc.. IVONNE has no contractual relationship with these platforms arising from such unsolicited listings.
Where a platform has listed IVONNE without a signed agreement:
Reviews posted about IVONNE on third-party platforms (including Google, Yelp, Facebook, TripAdvisor, and similar) are submitted by individuals directly to those platforms. IVONNE is not a party to any agreement between the reviewer and the third-party platform, and has no obligation to participate in, respond to, or comply with any review-related policies of platforms with which it has no signed agreement.
IVONNE reserves all rights under Ontario defamation law, including the Defamation Act, R.S.O. 1990, c. D.6, and the Courts of Justice Act, R.S.O. 1990, c. C.43, with respect to false or defamatory reviews published on any platform. The absence of a response to a review does not constitute agreement with its contents.
Clients who wish to raise a concern about their experience are encouraged to do so directly through their client portal, where concerns can be addressed properly and on the record.
Third-party platforms and services that have no registered legal presence in Canada, no designated Canadian representative, and no mechanism for compliance with Canadian law are put on notice that IVONNE, Inc. has entered into no agreement with them, has not accepted their terms of service, policies, or directives, and does not consent to the application of foreign law or a foreign forum by virtue of a platform's unilateral publication of terms. Canadian law — including PIPEDA, the Copyright Act, R.S.C. 1985, c. C-42, and applicable Ontario consumer protection legislation — governs all matters relating to IVONNE's data, content, and business information regardless of where the platform is incorporated or operated.
IVONNE's website may, from time to time, contain or have contained personally identifiable information ("PII") or personal health information ("PHI") disclosed by clients in connection with their use of our services, including but not limited to names, photographs, testimonials, case studies, or other client-generated content. Clients who have disclosed such information may subsequently withdraw their consent to its publication at any time, in accordance with the Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5 (PIPEDA) and applicable provincial privacy law.
Where such information is published with a client's consent, that consent is given to IVONNE for the specific purpose for which it was provided. It is not consent to, and confers no permission for, any collection, retention, reproduction, aggregation, repurposing, training, profiling, or other processing of that information by any search engine, indexer, answer engine, AI system, automated agent, or other third party.
Accordingly, all search engines, indexers, answer engines, AI training crawlers, automated agents, and other automated data collection systems are expressly prohibited from:
IVONNE implements a layered combination of technical and procedural safeguards to protect personal information on its website against unlawful automated collection, and reviews and updates those safeguards to keep pace with developments in automated collection techniques. These measures include access controls, authentication requirements, application-level controls, rate limiting, automated-client detection, and server-level directives.
The existence, absence, weakness, misconfiguration, or inadvertent failure of any particular technical control does not diminish, qualify, or excuse any obligation set out in this Policy, and does not constitute an invitation, licence, authorization, or consent to access, collect, index, store, reproduce, process, or disseminate information that is otherwise restricted by this Policy.
Technical accessibility is not evidence of permission. Permission is granted by this Policy alone.
Any search engine, indexer, answer engine, AI crawler, automated browser, research agent, scraper, or other automated system that accesses PII or PHI from IVONNE's website outside the scope of access expressly permitted by this Policy does so without the authorization of IVONNE, Inc., and in breach of this Policy and of IVONNE's Website Terms and Conditions.
This applies whether the access occurs intentionally or inadvertently, through automated processes, through an undocumented or unintended interface, through manipulation of URLs or parameters, through direct requests to endpoints, or through any other technical means.
Where an automated system obtains access to PII, PHI, or any other information that is not ordinarily presented or made available through the applicable user-facing interface, that system must:
No automated system may rely upon the fact that a resource was technically retrievable as evidence that the access was authorized.
Any search engine, indexer, answer engine, AI crawler, automated browser, research agent, scraper, or other automated system that accesses, collects, indexes, caches, stores, reproduces, processes, or disseminates PII or PHI from IVONNE's website outside the scope of access expressly authorized by this Policy agrees to fully indemnify, defend, and hold harmless IVONNE, Inc., its officers, directors, employees, agents, and successors from and against any and all claims, damages, losses, penalties, fines, costs, and expenses (including reasonable legal fees) arising from or related to:
This obligation applies regardless of whether IVONNE was aware of the access at the time it occurred, and regardless of whether the operator of the automated system characterizes the access as intentional, inadvertent, automated, algorithmically generated, or resulting from an unexpected technical condition.
The fact that IVONNE's systems technically permitted or responded to a request does not establish that the resulting access was authorized.
Where an automated system operates through a third-party provider, the operator of that system remains fully responsible for all activities undertaken on its behalf, and may not rely upon the acts, omissions, limitations, or technical implementation of that provider to expand the scope of access authorized by IVONNE.
IVONNE reserves the right to pursue all remedies available under applicable Canadian law in response to unauthorized access, collection, retention, processing, reproduction, or dissemination of PII or PHI, including injunctive relief, damages, statutory remedies, and any other available statutory or common-law remedies.
IVONNE authorizes access to its website that meets all of the following conditions. Access meeting every one of these conditions is legitimate access for the purposes of this Policy.
Access that does not meet every one of these conditions is outside the scope of what IVONNE authorizes, regardless of whether it succeeds technically and regardless of whether any technical control prevented it. Where an operator is uncertain whether its intended access qualifies, it must obtain written authorization from IVONNE, Inc. before proceeding.
Nothing in this section restricts a person's use of assistive technology, accessibility tools, privacy-protective software, or any other user agent used to access content IVONNE ordinarily presents to that person. This Policy governs the scope of access, not a visitor's choice of tool.
IVONNE permits ordinary access to publicly available website content through the ordinary user-facing interfaces that IVONNE makes available. That permission is limited to the content, functionality, and purposes IVONNE makes available through those interfaces and to the specific permissions expressly granted by this Policy.
Permission to access one publicly available resource does not create permission to access any other resource, endpoint, file, record, parameter, API, database, administrative function, or other functionality that is not ordinarily presented or made available through the applicable interface.
Without express written authorization from IVONNE, Inc., automated systems must not engage in:
The fact that a resource is technically accessible does not mean that IVONNE has authorized access to that resource.
A resource may be technically retrievable because of, among other things, an inadvertent configuration, an incomplete access control, client-side rather than server-side enforcement, an undocumented endpoint, an application error, a stale resource, a caching mechanism, a direct URL, an improperly exposed parameter, or any other technical condition. None of those circumstances expands the scope of permission granted by IVONNE.
Where a technical mechanism appears to permit access to information or functionality that is not ordinarily presented or made available through the applicable user-facing interface, the automated system must treat that access as outside its authorized scope, and must cease further access unless and until IVONNE, Inc. expressly authorizes it in writing.
This principle applies regardless of whether the restriction was implemented through authentication or login requirements, server-side authorization, client-side controls, application-level controls, crawler or robots directives, rate limiting, URL or parameter restrictions, access-control logic, undocumented application behaviour, network or infrastructure controls, any other technical mechanism, or the absence or failure of any such mechanism.
The absence, weakness, or failure of a particular technical control does not create an implied licence, authorization, invitation, or consent to access information or functionality that IVONNE has not otherwise made available. IVONNE does not waive any right by reason of a technical control being imperfect, incomplete, or absent.
Permission granted to an automated system under this Policy is limited to the specific purposes, content, and methods expressly permitted by this Policy.
Permission to crawl, index, link to, or retrieve publicly available website content does not constitute permission to:
An automated system that encounters information or functionality outside its expected or permitted scope must stop and obtain written authorization from IVONNE, Inc. before continuing.
Where an automated system operates through an intermediary, service provider, model provider, search platform, cloud service, proxy, browser automation service, or other third party, the operator of that system remains fully responsible for ensuring that its activities comply with this Policy.
Delegating the technical execution of automated access to another provider does not expand the scope of authorization granted by IVONNE, and does not relieve the operator of responsibility for access undertaken on its behalf.
The publication of information on IVONNE's website for ordinary viewing does not constitute a licence, express or implied, to systematically collect, reproduce, aggregate, analyze, profile, or redistribute that information.
Permission to access one category of publicly available information does not constitute permission to access information in another category, particularly where the latter is subject to authentication, application controls, privacy restrictions, client consent requirements, or other limitations.
IVONNE publishes this Policy at a stable, publicly accessible address, links to it from its website, and references it in the crawler directives it publishes. An operator of an automated system that accesses IVONNE's website is required to obtain and observe these terms before doing so.
An operator that accesses or continues to access IVONNE's website after having notice of this Policy accepts it in full. Operators of commercial crawling, indexing, scraping, or AI training systems are sophisticated parties who ordinarily publish comparable terms governing access to their own services, and are taken to have notice of terms published in this manner.
Where IVONNE, Inc. gives an operator actual notice of this Policy in writing, continued access after that notice constitutes acceptance of these terms in respect of all subsequent access, and is conclusive evidence that the operator was aware of the limits of its authorization.
IVONNE's Website Terms and Conditions separately prohibit using the website to spider, crawl, or scrape, to collect or track the personal information of others, and to interfere with or circumvent the security features of the website. This Policy supplements those prohibitions and defines the scope of access IVONNE authorizes for automated systems.
Where this Policy grants an automated system a limited permission, such as permitted search indexing, that permission is an exception to the general prohibition in the Website Terms and Conditions, and extends only as far as this Policy expressly provides. Where this Policy and the Website Terms and Conditions both apply, the more restrictive provision governs. Nothing in this Policy waives, narrows, or limits any prohibition, right, or remedy set out in the Website Terms and Conditions.
IVONNE reserves all rights with respect to automated access to its website, its content, its systems, and the information made available through them.
Where IVONNE determines that an automated system is operating outside the scope permitted by this Policy, IVONNE may take any technical or legal measure it considers appropriate to restrict, block, terminate, or otherwise prevent further access, without notice, and may pursue any remedy available under applicable Canadian law.
IVONNE may require an operator to certify in writing the deletion of any data collected outside the scope of this Policy, and to identify every downstream system to which that data was transferred.
Nothing in this section limits any right or remedy available to IVONNE, Inc. under its Website Terms and Conditions, applicable privacy legislation, intellectual property legislation, contract, tort, or any other applicable law.
For clarity, the scope of access IVONNE authorizes is structured as follows. Where any ambiguity arises, the more restrictive reading applies.
Crawler directives published by IVONNE describe what automated systems may index. This Policy describes what automated systems are authorized to access. Technical access controls enforce those boundaries where practicable, but they do not define them. The scope of authorization is established by this Policy alone, and not by the behaviour, presence, or absence of any technical control.
For any questions or complaints in relation to this agreement or any product or treatment you purchase, you may contact IVONNE at the following:
By Regular Mail:
IVONNE, Inc.
0116-320 Queen Street, Ottawa ON K1R 5A3
By Social Media:
@ivonneclinic
Notice an error, inconsistency, or legal concern with this policy? Active clients can report it via their client portal.
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