Search Engine and Indexer Policy | IVONNE® | (613) 695-6662

Search Engine and Indexer Policy

Last Updated: August 15, 2024

IVONNE's Search Engine Policy outlines the terms for search engines to access and index their website content. It requires compliance with directives like robots.txt, ensures proper content attribution, and prohibits misrepresentation. The policy emphasizes adherence to Canadian laws and user privacy. Non-compliance may lead to legal action or restricted access to the site.

1. Introduction

This Search Engine Policy (""Policy"") delineates the terms under which search engines may access, index, and display content from IVONNE, Inc. (""IVONNE"")'s primary website, located at https://www.ivonne.ca. This Policy also extends to all variations of the ""ivonne.ca"" domain, encompassing both secure (HTTPS) and non-secure (HTTP) sites, as well as any related subdomains, pages, or subpages. By accessing or indexing content from any part of our website, search engines hereby agree to strictly adhere to the terms and conditions outlined in this Policy.

2. Acceptance of Terms

By continuing to index our website, supply our content in search results, or disseminate our content across your network or platforms, you hereby acknowledge and agree to be bound by the terms and conditions set forth in this Policy. Failure to comply with these terms may result in actions deemed appropriate by IVONNE®, including, but not limited to, legal proceedings or blocking access to our website.

3. No Waiver

Knowledge or awareness of any breach of the terms set out in this Policy by any search engine, indexer, or platform does not constitute a waiver of IVONNE's rights pertaining to such a breach. The failure of IVONNE to enforce any right or provision in this Policy shall not be deemed a waiver of such right or provision in any past or future instances.

4. Handling of Metadata and Configuration Files e.g. Robots.txt

All search engines must adhere to the directives provided in our configuration files. Any non-compliance with these directives is a breach of this Policy.

Search engines must respect and handle with care specific metadata and configuration files present on our website, such as .htaccess, .robots.txt, and other similar files. These files play vital roles in the structure, security, and functionality of our website:

a) Access Restrictions: Search engines should not attempt to bypass or ignore any access restrictions specified in these files. This includes directives in .htaccess that might restrict access to certain directories or files.

b) Indexing Directives: Directives specified in .robots.txt regarding which parts of the site to index or not index must be strictly adhered to. Any indexing done in violation of these directives is a breach of this Policy.

c) No Public Display: Under no circumstances should search engines display, cache, or make public any part of these metadata or configuration files. They are intended for server and search engine directives, not for public viewing.

5. No Misrepresentation

Search engines shall not misrepresent or alter the content from our website in any way that could mislead users or present the content in a manner not intended by IVONNE®.

6. Proper Attribution

When displaying content from our website, search engines must clearly attribute the content to IVONNE and provide a direct link to the source page on our website.

7. No Caching of Sensitive Information

Search engines must not cache or store any sensitive or private information from our website, including but not limited to, personal user data, financial information, or any other confidential information without the express consent of IVONNE or its user(s).

8. Fair Ranking

Search engines should ensure that the ranking of our website's content is done fairly and without discrimination, bias, or any practice that may harm the reputation or visibility of IVONNE.

9. Data Usage

Any data collected by search engines from our website, including user behavior and interactions, should be used in a manner that respects user privacy and complies with relevant Canadian privacy laws.

10. Geographic Limitations and Legal Jurisdiction

IVONNE's website, denoted by its "".ca"" domain extension, is explicitly designed and tailored for a Canadian audience. The products, treatments, technologies, and methods by which we collect, process, and manage data are governed foremost by Canadian law. While the site may be accessible globally due to the inherent nature of the internet, the content, services, and information are predominantly relevant to Canadian residents. As such, our practices, offers, and data handling are in strict accordance with Canadian regulations and standards.

We hereby emphasize that accessing our website or services from locations outside of Canada is done at the search engine, indexer, and user's own risk. IVONNE cannot and will not bear any liabilities, repercussions, or responsibilities for any discrepancies, misunderstandings, or conflicts arising from extra-Canadian access, especially where the local laws or regulations might differ from those of Canada.

10 (a) Non-Liability for Search Engine Conflicts with Regional Laws

IVONNE disclaims any responsibility or liability for search engines or indexers that may operate in conflict with, in contravention to, or in adherence to any country or region's laws, regulations, or guidelines. Search engines and indexers are solely responsible for ensuring their own compliance with regional and international laws. Any conflicts, penalties, sanctions, or negative repercussions faced by a search engine or indexer due to their operations in a specific region or in relation to IVONNE's website are entirely the responsibility of said search engine or indexer. IVONNE will not be held accountable or liable for such conflicts or their outcomes.

11. Search Relevance and User Intent

It is the inherent responsibility of search engines and indexers to deliver content in search results that align with the user's current phase and intent in their search journey. IVONNE designs and structures its website content to cater to various stages of the user's search and decision-making process. However, we accept no liability or responsibility for the actions of search engines or indexers that may present late-phase content to users who are in the early stages of searching, or vice versa. Search engines and indexers must ensure that their algorithms and processes accurately interpret and match our content with the relevant user intent, and any discrepancies or mismatches are solely the responsibility of the search engine or indexer.

12. Advertising Initiatives and Policy Compliance

Search engines and indexers often offer advertising solutions and initiatives aimed at enhancing online visibility and engagement. If any policies or terms associated with our website disqualify IVONNE from participating in or benefiting from such advertising solutions, search engines and indexers must not approach or attempt to sell us these advertising solutions. Furthermore, search engines and indexers agree to refrain from recommending or selling us advertising solutions that contravene their own policies or those where their policies inherently prevent IVONNE from realizing tangible benefits. It is the responsibility of the search engine or indexer to ensure that any advertising solution proposed is in alignment with all relevant policies and genuinely serves the interests of IVONNE.

13. Use of Analytics and Monitoring Tools

IVONNE employs services such as Google Search Console and Google Analytics to monitor, analyze, and optimize our website's performance and user experience. However, our utilization of these tools and any data derived from them does not imply a waiver or surrender of any rights as outlined in this Policy or any other rights we possess. Furthermore, we reserve the right to utilize any publicly available services or tools provided by search engines or indexers to understand and analyze how they collect, disseminate, or interact with information related to our business. Our engagement with these tools is aligned with our continuous commitment to understanding our digital presence and ensuring the privacy and integrity of our data.

14. Intellectual Property Rights

All content, including but not limited to text, graphics, logos, images, videos, digital downloads, data compilations, and software present on IVONNE's website, is the exclusive property of IVONNE or its content suppliers. This content is safeguarded by Canadian and international copyright laws. Unauthorized use, reproduction, distribution, or modification of this content, including the act of ""hotlinking"" or directly linking to our content from another website without express written permission from IVONNE, is strictly prohibited.

Search engines and indexers must ensure that they do not serve pages from third-party sites that unlawfully embed or hotlink to our content, be it text, images, or video. Any attempt to do so will be viewed as a direct violation of our intellectual property rights. In cases where such unauthorized use is detected, IVONNE reserves the right to take necessary action, but the burden of addressing such violations should not fall upon IVONNE through mechanisms like the DMCA or its international equivalents. Instead, search engines and indexers are expected to proactively police and prevent such behaviors.

By accessing or indexing our website, search engines acknowledge the sanctity of these intellectual property rights. Any search engine or platform that disseminates or displays our content assumes full responsibility for ensuring it respects these rights, and any breach will be treated with the utmost seriousness.

14 (a) Trademark Acknowledgment and Responsibilities

Search engines and indexers expressly acknowledge that IVONNE is the registered owner of the following Canadian trademarks:

IVONNE.CA (Trademark Application No. 2135974, Registration No. TMA1149497) registered in Canada on 2022-11-02.

IVONNE (Trademark Application No. 2065711, Registration No. TMA1149268) registered in Canada on 2022-11-02.

These trademarks pertain, but are not limited, to services as delineated in the Nice Class 44, which includes:

(1) Aesthetician services; air brush tanning salon services; beautician services; beauty salon services; beauty salons; body waxing services for hair removal in humans; body waxing services for the human body; consultancy in the field of cosmetics; cosmetic analysis services for determining the most appropriate cosmetics to be used with a person's face shape and skin tone; cosmetic and colour analysis; cosmetic body care services; cosmetic body care services provided by health spas; cosmetic body treatment services; cosmetic facial and body treatment services; cosmetic tattooing services; cosmetic treatment services for the body; eyebrow tattooing services; eyebrow tinting services; eyelash curling services; eyelash dyeing services; eyelash extension services; eyelash perming services; eyelash tinting services; facial treatment services; hair salon services; hair tinting services; manicure and pedicure services; manicure services; manicuring; massage; massage services; micropigmentation services; nail care services; nail salon services; pedicure services; permanent hair removal and reducti

In order to maintain a high level of service, we require that all clients adhere to the requirements set out in this Scheduling Policy below.

Checking Calendar Availability

Our complete availability is conveniently published online at www.ivonne.ca. All clients and potential clients are required to self-schedule their initial appointments (including consultations) through our website or online scheduling system. It is not possible for reception to schedule your initial appointment since consent and intake forms are required.

Making an Appointment

All appointments must be scheduled, changed, or cancelled online through the Acuity Scheduling system.

Appointment requests should not be made by telephone, voicemail, email, direct message, or any other means. Clients who manage their own appointments directly will avoid any confusion about the date, time, and other important details of their appointment, ultimately leading to a better personal experience.

All appointments must be scheduled no earlier than 48 hours prior to the appointment time. Exceptions include last-minute appointments published by our clinic and pre-approved special requests.

For select appointments, an appointment confirmation fee will be applied at the time of scheduling, or to reserve an appointment.

By scheduling a treatment in our appointment scheduling system, you are acknowledging and agreeing to the following:

  • You are making a declaration to proceed with the treatment.
  • You are not using our appointment scheduling system as a placeholder to reserve a time unless you are absolutely certain about it.
  • If you have any doubts or uncertainties about the treatment being suitable for you, or if you are unsure about your ability to keep the appointment, we kindly request that you refrain from scheduling it until such time that you are certain.

Cancelling or Changing An Appointment

Each appointment must be managed individually. Cancelling or changing one appointment has no effect on other appointments that may be scheduled on the same day, or in the future.

To cancel or change your existing appointment please tap or click on the ‘Change/Cancel’ button on your original appointment confirmation email. Read our Cancellation Policy for more details.

Appointment Availability

Appointments are available on a first-come, first-served basis Monday through Fridays between 10:00 a.m. and 6:00 p.m.; and on alternating weekends from 10:00 a.m. and 6:00 p.m.

All appointments take place in Eastern Time.

Appointments are not available on public holidays, namely those as set out below, however IVONNE, Inc. ("IVONNE")reserves the right to offer one-time appointment opportunities on any of these same days:

Holiday appointments are defined as those scheduled for any of the following days:

  • January 1 (New Years Day)
  • Family Day (Third Monday in February)
  • Easter including Good Friday, Saturday, Easter Sunday, and Easter Monday
  • Victoria Day Weekend, including Saturday, Sunday, or Monday
  • Canada Day
  • August Civic Holiday including Saturday, Sunday, or Monday
  • Labour Day Weekend, including Saturday, Sunday, or Monday
  • Thanksgiving Weekend, including Saturday, Sunday, or Monday
  • November 11 Rememberance Day
  • December 24 (Christmas Eve)
  • December 25 (Christmas Day)
  • December 26 (Boxing Day)
  • December 31 (New Years Eve); and
  • Any other provincially recognized statutory holiday in Ontario

The above holiday dates are not always open for scheduling, but may be available and are subject to change without notice.

Appointment and Scheduling Support

For any questions or technical support in scheduling an appointment please call our reception at (613) 695-6662, or email us at [email protected].

Other Appointment Requirements

You agree to only use only those credit cards or payment methods that are owned by you at the time of scheduling, and at the time of payment. IVONNE is not responsible for any payments, refunds, fraud, or claims arising from the use of payment details that do not belong to you.

Circumvention of Scheduling Processes

You agree that any attempt to circumvent our (online) (re)scheduling process, including but not limited to:

  • not scheduling online
  • not scheduling with a valid credit card (in your own name)
  • not scheduling with an Appointment Confirmation Fee

may result in you being disqualified as an eligible client for treatments or product purchases at IVONNE.

Contact Information About This Policy

For any questions or complaints in relation to this agreement or any product or treatment you purchase, you may contact IVONNE at the following:

By Regular Mail:
IVONNE, Inc.
0116-320 Queen Street, Ottawa ON K1R 5A3

By Email:
[email protected]

By Phone:
(613) 695-6662

By Social Media:
@ivonneclinic

Updates

  • September 25, 2023 Extensive update
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