Last updated: July 17, 2026
All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $25 flat rate shipping to Canada for up to 2 items.
Free shipping: For orders over $200 (before taxes and fees) free shipping is available.
In-store Pickup
You can skip the shipping fees with free local pickup at 0116-320 Queen Street, Ottawa ON K1R 5A3. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 10:00 a.m. Monday through Friday (except for holidays). Please have your order confirmation email with you when you come.
International Shipping
International shipping is not available for our products.
Shipping to Nunavut, Northwest Territories, and Yukon
Due to carrier limitations, orders for shipping to the above regions are not always available. Please contact us before placing any orders to shipping addresses in these regions.
Order Status
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at 42257443846adb623d98c36 with your name and order number, and we will look into it for you.
Shipping to P.O. Boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of our carriers falls into this group, you will find the details here.
Refunds, Returns, and Exchanges
Refunds or exchanges are available on unopened items only within 30 days of purchase. Please contact us at 42257443846adb623d98c36 to receive pre-approval of any refund or exchange. Read our full return policy page for more details.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at 42257443846adb623d98c36 with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at 30482650126adb623d98bbb.
Missed Deliveries
IVONNE, Inc. ("IVONNE") is unable to accept responsibility for any products that cannot be delivered due to:
- Incorrect delivery address
- Unavailable recipient at time of delivery attempt(s)
Contact Information About This Policy
For any questions or complaints in relation to this agreement or any product or treatment you purchase, you may contact IVONNE at the following:
By Regular Mail:
IVONNE, Inc.
0116-320 Queen Street, Ottawa ON K1R 5A3
By Email:
17085726816adb623d98cf0
By Phone:
(613) 695-6662
By Social Media:
@ivonneclinic
Notice an error, inconsistency, or legal concern with this policy? Active clients can report it via their client portal.
